Fraud

Fraud prevention services and solutions that help you reduce fraud loss and prevent identity theft—and build customer trust.
 

 

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Minimize fraud. Maximize your reputation.

Fraud and identity theft can impact anyone, and can not only compromise your customers’ ability to pay, but also your brand’s reputation. Alorica offers cost-effective fraud prevention call center solutions and proven investigative technologies that minimize losses, prevent chargebacks and protect the identities of your customers—stopping fraudulent transactions before they occur.

Fraud prevention experience and insights.

  • Alorica’s fraud prevention call center services helped a global technology company reduce loss by 89%, resulting in a savings of over $8 million per month
  • 80% of financial solutions clients have partnered with Alorica for four years or more
  • PCI- and FDCPA-compliant solutions with dedicated compliance committee oversight

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Back office analytics and front-line engagement help prevent fraudulent activity and improve brand loyalty

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Strengthen compliance and security with fraud prevention call center services and processes that adhere to regulatory requirements

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Smart and scalable fraud prevention solutions, allowing you to deploy the right-sized program and grow it as your needs evolve

Putting the customer at the center of it all.

  • Comprehensive, advanced understanding of customer behaviors and spending patterns helps identify potential fraudulent transactions before they occur
  • Center of Analytical Excellence (CAE) uses deep analytics to help align front-line and back office processes, increasing efficiency of early fraud detection and prevention
  • Seasoned compliance experts develop financial solutions that adhere to all industry and regulatory requirements, including FDCPA and PCI, while driving collections performance
  • Overlay Systems Integrator (SI) onto your system to consolidate information into an easy-to-use interface, improving data integrity and simplifying customer interactions

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.