Healthcare Provider Solutions

Helping hundreds of healthcare providers control costs and deliver exceptional patient care.


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Taking care of those who take care of us.

Alorica oversees thousands of dedicated healthcare advocates that ensure your patients receive the care they deserve while reducing your overall costs. That’s why more than 400 healthcare providers trust Alorica to develop and deploy custom solutions—including customer service technology, call center outsourcing and back office solutions—that grow top-line revenues, control expenses and provide an insanely great patient experience.

Experience and insights.

  • Serving healthcare providers from over 20 sites in three countries, including patient-facing staff on-site in hospitals and clinics
  • ACA Certified Application Counselors

Scalable staffing and call center outsourcing solutions from one of the largest and most mature healthcare footprints in the industry

Industry leader in preventing, detecting and correcting healthcare compliance issues

Data-driven insights match patient preferences with products and services they are most likely to purchase

Results you can measure.

  • 400 healthcare providers as partners
  • 99% patient satisfaction rankings for courtesy
  • Compliant with requirements such as CMS, URAC, HIPAA-HITECH, PCI, ISO 27000, NIST 800

Partnering for Performance

Standardizing billing and collections across 10 hospitals required a three-way partnership.

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increase in liquidation performance
customer satisfaction achieved for agents' ability to answer questions
improved accounts receivable aging for self-pay
discovery of self-pay claims that can be billed to insurance carriers

Clean Bill of Health

Alorica successfully collaborated with OHSU to improve the patient experience through combined hospital and physician billing.

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increased collection revenue
patient satisfaction rate
physician billing liquidation rates
hospital billing liquidation rates

Putting the customer at the center of it all.

  • Streamline your Medicaid processes with Eligibility Patient Advocacy Liaison Services (EPALS), dedicated to providing eligibility and out-of-state services to patients across the country—from the contact center, clinic or bedside with patients
  • Maximize account resolution with Extended Office Services (EOS)—a team that acts as an off-site extension focused on revenue cycle management, including re-billing and follow-up activities
  • Create a strong compliance framework for your program through best-practice training initiatives, backed by leading knowledge management applications and processes
  • Our award-winning Customer Experience Transformation (CxT) engagement consultants help you enhance the patient experience while growing both loyalty and revenue

Let's get started.

Your business has unique customer management needs. See the difference a personalized healthcare solution can mean to your customer retention, satisfaction, and bottom line.