We’ve built Alorica on the belief that creating insanely great customer experiences and satisfied clients is not just a goal, it’s the only acceptable outcome. To do this, in everything we do, we focus on the three “P’s” – Passion, Performance, Possibilities – because exceptional customer service demands all three.
One of the ways we align to support our clients and their business goals is to connect with them during our Client Advisory Board (CAB) meetings. During our first 2018 CAB event, hosted Jan. 7-9, we’ll introduce a new team within the Alorica organization designed to help clients navigate their digital transformations and fully leverage Alorica’s interaction platform.
Dubbed the Client Advocacy team, and led by Ashish Bisaria, Global Head of Client Advocacy, this dedicated team at Alorica is 100% focused on championing client interests, needs and priorities.
“Alorica’s Client Advocacy team is being developed to ensure we seamlessly function as an extension of our client’s business,” said Bisaria. “With the right relationship and dynamic connection between the two of us, we become a powerful advocate armed with skillsets, tools and resources to anticipate their needs, and proactively create solutions. It is through this type of partnership that Alorica successfully positions our clients as forward-thinking brands easily adaptable to fast-changing market conditions. As a former client, I already know that Alorica is the best at creating insanely great customer experiences, but we know we can do more.”
At Alorica, we don’t just talk the talk, but we walk the walk. Stay tuned to hear some results from CAB and get excited as we break new ground in 2018.