Job-seekers line up to apply after the company announces its growth plan
The former shopping mall that now houses a significant chunk of Tulsa’s call center workforce is about to get a little fuller.
Alorica, the global customer service company, announced Thursday that it plans to add another 150 employees to its workforce in Tulsa, bringing the company’s headcount at its Eastgate Metroplex location to about 1,400. By 11 a.m., the line of potential applicants for the new positions was nearly out the door.
It’s another sign of growth for an industry that is swelling in Tulsa. Data from the Tulsa Regional Chamber show that there are about 16,000 call center employees in the Tulsa metro area.
Ken Muche, director of global public relations for Alorica, said the Tulsa market is still a place he thinks the company can grow and that there is no shortage of available workers with the outgoing personality and skills the company is looking for.
The Tulsa location is among the company’s largest, and, a few years ago, Alorica signed a 10-year lease, signaling its long-term commitment to Tulsa, he said.
He declined to give an average wage for the new hires, saying that doing so could cause competitors to raise theirs.
Tulsa Mayor G.T. Bynum was on hand for the announcement Thursday morning. He praised the company’s commitment to Tulsa and its continued investment in the community.
Bynum also lauded Alorica’s culture, which is how the company attempts to differentiate itself. He noted that Alorica says 70 percent of its management staff was promoted from within the company.
“I love walking into a place like this, like I thought they were having an employee pep rally. The door had been open for 15 minutes, and they had 60 people out there ready to apply. I think that says a lot about the reputation of the company,” Bynum said.
He added that the number of call center jobs in the Tulsa area is a good thing.
“A lot of the time I hear people kind of turn their nose up at call center jobs. Again, I come back to what’s meaningful to me about this. That’s the entry for this company. Seventy percent of their management started out in that role.
“I would liken it in a way to QuikTrip. … Almost all of their management started out working in the store.”
# # #
Read the full article here.