AI Breakthrough Award
First-of-its-kind technology, Alorica ReVoLT (Real-time Voice Language Translation), wins 2024 AI Breakthrough Award for Best AI-based Solution for Customer Service.
Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Americas Assessment 2024
Alorica has been distinguished as a Leader for the third consecutive year by Everest Group analysts for its digital-first CXM services solutions.
Silver Stevie® Award for Customer Service Employer of the Year
A Leader Yet Again
NelsonHall’s 2023 Content Transformation Services NEAT Evaluation
Gold Stevie® Award for Achievement in the Use of Data & Analytics
Alorica’s Interaction Analytics leverage customer interaction data to extract actionable business intelligence to enhance CX.
Global DEI Commitment
Alorica wins top honor for inclusive practices and company culture that enhance the employee experience and drive operational excellence.
Top Place to Work
Alorica wins Top Place to Work for its DEI-focused culture, grassroots philanthropy and employee development opportunities.
Gold Stevie Award for Employer of the Year
Silver Stevie® Award for Minority-Owned Business of the Year
Largest certified minority-owned BPO recognized for industry-leading commitment to DE&I as it celebrates 24 years of operation.
Silver Stevie® Award for Women Helping Women
#1 for Health Plan CX
Consumers rate Alorica #1 in healthcare industry’s largest vendor satisfaction survey by Black Book.
IAOP
In 2023, for the tenth year in a row, Alorica secured a spot on the IAOP Global Outsourcing 100, a list that recognizes the world’s best outsourcing service providers and advisers from across all industries…
Silver Stevie® Award for Minority-Owned Business of the Year
The Largest Certified & Award-Winning Minority-Owned BPO in the U.S. Recognized for Company’s Industry-Leading Commitment to Diversity for Fourth Time
Bronze Stevie® Award for Best Use of Technology in Customer Service
Alorica’s continuous, data-driven approach to enriching employee development help leading brands execute on innovative CX strategies that achieve optimal business outcomes.
Stevie® Award for Achievement in Developing and Promoting Women
Alorica earns award for industry-leading career development for its workforce of 60% women.
Comparably’s Best CEOs for Women
With 61% women in the company, we take it seriously that our leadership was recognized for celebrating, developing and promoting women.
NelsonHall’s 2021 Social Media CX Services NEAT Assessment
Silver Stevie® Award for Minority-Owned Business of the Year
Silver Stevie® Award for Most Valuable Non-Profit Response
Alorica Wins Silver in 11th Annual Best in Biz Awards
Diversity, Equity and Inclusion Communications Winner
Comparably’s Best Company for Diversity and Best Company for Women
Comparably’s Best CEOs for Diversity
2019 Stevies
2019 Stevies
IAOP
Training & Dev. Solution of the Year, 2020
BPO of the Year
2020 IAOP Impact Sourcing Champions
CRM Service Winner
2018 AT&T
2020 TSIA Rated Outstanding
Excellence in Customer Service:
Asia-Pacific Stevie
Inc 5000
Frost & Sullivan
Alorica awarded the “2015 North American Frost & Sullivan Award” for Competitive Strategy Innovation and Leadership in the midst of competitive intensity, customer volatility and economic uncertainty.