Awards & Recognition

Industry awards are great. Analyst recognition is awesome. But high-fives from a client-that’s how we measure success. Check out a selection of our recent rewards.

image


We don't do it for the kudos. But we'll take them.

image
BPO of the Year
Alorica received the coveted “BPO of the Year” at the 2019 CCW Excellence Awards for its best-in-class capabilities in recruiting (chatbots), training (gamification, microlearning, culture), execution (rebadging, ramping) and performance (CSAT, NPS).
image
IAOP
For the fifth year in a row, Alorica secured a spot on IAOP’s 2019 Best of The Global Outsourcing 100 (GO100), a list that recognizes the world’s best outsourcing service providers and advisors from across all industries, areas of specialization and sizes.
image
2018 AT&T
Alorica received the “2018 AT&T Supplier Award” for its high performance and excellent service to AT&T affiliates in 2017. Alorica was selected for its supplier diversity results, creative cost management solutions, teamwork, customer service, product/service performance and sustainability.
image
CRM Service Winner
Alorica nabbed the winning spot for “Best Contact Center Outsourcing” in the 2019 CRM Service Leaders Awards, for its overall “stellar performance,” earning a 4.2 score in company direction, a category-leading 4.0 score in customer satisfaction and another category-leading 3.8 score in cost.
image
2019 Stevies
Alorica was recognized at the 13th annual Stevie Awards for Sales & Customer Service with three honors for “Consulting Practice of the Year,” “Training Practice of the Year” and “Outsourcing Provider of the Year.”
image
Excellence in Customer Service:
The Business Intelligence Group Excellence in Customer Service Awards, which recognizes companies that deploy strategic customer service programs that achieve a 92 percent customer retention rate, honored Alorica with “Outsourcing Partner of the Year” and “Consultant of the Year” awards.
image
Inc 5000
For the first time ever, Alorica earned a position – No. 1,684 – on the 37th annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies.
image
Asia-Pacific Stevie
At the sixth annual Asia-Pacific Stevie Awards, Alorica was honored for its employee experience excellence, earning two “Gold” designations for its learning and development programs.
image
Comparably
Compensation, culture and career monitoring website Comparably featured Alorica on two lists – “Best Company for Women” and “Best Places to Work (Los Angeles region)” in 2017.
image
Frost & Sullivan
Global analyst firm Frost & Sullivan recognized Alorica with the “2015 North American Frost & Sullivan Award” for Competitive Strategy Innovation and Leadership, while in the midst of competitive intensity, customer volatility and economic uncertainty.
image
HFS Research:
Analyst firm HFS Research, included Alorica in its Top 10 Front Office Customer Engagement Operations Services 2019 list, where we ranked No. 8 Overall and No. 3 for Ability to Execute (breadth and depth of services and services delivery).
image
CCW Awards
At the 2018 CCW Excellence Awards, Alorica won “Best Training & Development Program,” recognizing our ability to build flexible coaching strategies and reward, distinguish and incentivize employees.
image
dotCOMM
Recognizing the industry’s best web creativity and digital communications, Alorica grabbed three platinum dotCOMM awards in “Social Media Marketing,” “Digital Marketing & Communications Campaign” and “Brand Identity Campaign.”
image
Telly Awards
The premier awards program honoring video and television across all screens, recognized Alorica with three wins in the following categories: “Campaign – Social: Branded Content,” “Series – Culture & Lifestyle: Social Video” and “General – Culture & Lifestyle: Social Video.”
image
Everest Group
Management consulting and research firm Everest Group, recognized Alorica as an “Industry Leader” in its 2018 PEAK Matrix for Contact Center Outsourcing (COO) report.
image
Military Friendly
Alorica earned a 2016 “Military Friendly Employer” designation for the company’s commitment to hiring military talent, retention programs for veterans and policies on National Guard and Reserve Service.
image
Military Spouse
A partner of The Department of Defense’s Military Spouse Employment program since 2012, Alorica is committed to providing employment and leadership development opportunities for military veterans and their spouses.
image
Mogul
Alorica’s commitment to embracing a diverse workforce earned the company a spot on Mogul’s 2018 list of 1,000 companies with strong female leaders.
image
ISG
Global technology research and advisory firm placed Alorica in the “Leader” position, in its 2017 Contact Center Customer Experience Services Quadrant Report, which evaluates providers serving the U.S. market.
image
2018 Bronze Stevie
In 2019 and 2018, Alorica was awarded with a Bronze Stevie in the “Minority-Owned Business” category for the American Business Awards.