alorica

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Generative AI is key to delivering modern CX. Learn how Alorica’s partnership with Microsoft + OpenAI is making digital customer experiences better than ever imagined.

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Alorica earned a Gold Stevie® Award for its Achievement in the Use of Data & Analytics! Discover how our data-driven insights fuel CX innovation and yield remarkable results.
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Recently released: 2022 MLBA Impact Report! Discover Making Lives Better with Alorica (MLBA) and our commitment to corporate social responsibility.

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We deliver insanely great, digitally-charged CX at scale and represent the best brands in the world. Alorica’s team of solutionists, technologists and operators support innovative clients eager to disrupt the status quo.

Results You Want

Whether you’re focused on market expansion, digital optimization, or engagement—our team will help turn your customers into brand evangelists by exceeding their expectations.
Growth
Growth
Growth
Community
Growth
Efficiency & Optimization
Growth
Continuity
Growth
Loyalty & Engagement
Growth
Actionable Insights

The Alorica Way

Delivering on Our Promise

We know your brand, we get your customers. That’s how we deploy digital solutions personalized to meet clients’ strategic needs now and for the future. Our team of tech–savvy problem solvers always puts the customer first and never backs down from a challenge.

How we deliver for you-The Alorica Way-is embedded in our brand promise: Equip passionate people who know your business with powerful technology to enhance performance, and the possibilities are limitless. We bring analytics, proven processes, and a laser focus to create long-term customer loyalty.

  • The Strategy
    Define the mission, design the plan.

    Our solution architects build customized blueprints leveraging our network of data applications and embedding cloud-based digital tools to lead to outcomes that matter.

  • The Playbook
    Pick the right play at the right time.

    To meet clients’ unique requirements, we tailor our proven playbooks of high-efficiency operating models, energetic and empathetic people and best-in-class technologies to turn your toughest pain points into to best practices.

  • The Tactics
    Make the move.

    Through our tried-and-true processes, we glean actionable insights and activate innovative tactics to make the customer experience easier, faster, smarter and just…better.

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The Reason(s)

Why Choose us

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Outcomes as a Service

We’re your go-to partner from strategy to execution to expansion. We won’t just make general recommendations or promote a technology license and then leave you to figure it out. We earn our clients’ confidence by prioritizing and solving specific pain points that matter to customers without having to break the bank.

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Leave it to the Experts

We seamlessly integrate disruptive technology tailored to your brand’s digital CX journey…wherever that may be. By harnessing big data and leveraging our cloud-based applications, we can meet you at the start, farther down the road or anywhere in the middle.

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Leading the Change

We’ll help you blaze the trail with a clear roadmap to reach a shared vision. We are founder-led and entrepreneurial with an agile culture of innovation that makes us the industry thought leader. But we also bring a consultative approach based on 20+ years of market leadership and a determination to deliver.

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Diversity by Design

We’re just born with it. As the largest, certified minority-owned BPO, Alorica celebrates diversity, encourages inclusivity, and cares about humanity; that’s what makes our employees the best in the business to relate to your customers. Our organic culture of connection and empowerment leads to empathy and creativity that brands and customers value.

Fast Facts

We manage over 2 billion customer interactions each year.
22M
Robotic Automation Transactions
720M
Phone Calls
54M
Social Media Interactions
2B
Content Moderation Pieces
88M
Chats and Messages
55M
Back Office Interactions
We’re virtually everywhere & anywhere.
115K+
Employees
17
Countries
35+
Languages
250+
Clients
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Let’s Get Started.
Let us prove to you how an innovative and tailored solution can help you take the next step in your digital CX journey.
Let’s Talk!

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Privacy Policy

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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