Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Inspired by People, Empowered by Technology.
We know your brand, we get your customers. That’s how we deploy digital solutions personalized to meet clients’ strategic needs now and for the future. Our team of tech–savvy problem solvers always puts the customer first and never backs down from a challenge.
How we deliver for you-The Alorica Way-is embedded in our brand promise: Equip passionate people who know your business with powerful technology to enhance performance, and the possibilities are limitless. We bring analytics, proven processes, and a laser focus to create long-term customer loyalty.
Our solution architects build customized blueprints leveraging our network of data applications and embedding cloud-based digital tools to lead to outcomes that matter.
To meet clients’ unique requirements, we tailor our proven playbooks of high-efficiency operating models, energetic and empathetic people and best-in-class technologies to turn your toughest pain points into to best practices.
Through our tried-and-true processes, we glean actionable insights and activate innovative tactics to make the customer experience easier, faster, smarter and just…better.
We’re your go-to partner from strategy to execution to expansion. We won’t just make general recommendations or promote a technology license and then leave you to figure it out. We earn our clients’ confidence by prioritizing and solving specific pain points that matter to customers without having to break the bank.
We seamlessly integrate disruptive technology tailored to your brand’s digital CX journey…wherever that may be. By harnessing big data and leveraging our cloud-based applications, we can meet you at the start, farther down the road or anywhere in the middle.
We’ll help you blaze the trail with a clear roadmap to reach a shared vision. We are founder-led and entrepreneurial with an agile culture of innovation that makes us the industry thought leader. But we also bring a consultative approach based on 20+ years of market leadership and a determination to deliver.
We’re just born with it. As the largest, certified minority-owned BPO, Alorica celebrates diversity, encourages inclusivity, and cares about humanity; that’s what makes our employees the best in the business to relate to your customers. Our organic culture of connection and empowerment leads to empathy and creativity that brands and customers value.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.