WHAT DO WE DO?

make lives better...

one interaction at a time.

Partner with us.

Here’s the deal—we think serving customers is awesome. So come on in. Imagine what’s possible once we team up.

DIVE DEEPER

Join our team.

Are you ready to change the game? If you’re looking for an insanely great career opportunity, come check us out.

EXPLORE CAREERS
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600,000,000 interactions per year

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Awarded “BPO of the Year” by Enhancing the Customer Experience for the World’s Best Brands

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14 countries. 12 time zones. 120 sites. One planet (for now).

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70% of our business is with Global 500 brands

The Experience is Everything.

At Alorica, we provide customer experience solutions that span the entire customer lifecycle. And it’s our job to be insanely great at it.

We Win When You Win.

Every client is different, every challenge unique. So whether we’re ramping up for a seasonal program, minimizing costs by boosting efficiency or simply giving our clients the bandwidth to focus on other areas of their business, victory comes in an all kinds of shapes and sizes.

"Best Launch Ever!"

A high-end American retailer came to Alorica to provide its first ever offshore customer service outsourcing solution in the Philippines for customer care and first party collections.

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of NPS goal achieved within the first month of program launch
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year partnerships with other providers, but Alorica as a new partner achieved the highest ever Agent Effectiveness Score
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Pillars of Success specific to the program

Make It Rain (Alorica Boost)

Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company's revenue stream.

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Years offering revenue generation services
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Of sales calls are blended inbound/outbound using dual-gated dialing strategies
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Million households worth of data for predictive modeling customers' "propensity to purchase"
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Or more increase in sales results

Put Your Heart In It

A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.

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increase in prescription sales conversions
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increase in member satisfaction scores
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increase in provider scores

Powered By Our People.

What do you call 100,000 team members, all around the world, all committed to
passion, performance and possibilities and all dedicated to making lives better?

We call it Alorica.

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Yesterday at our Saraland, AL location, we had not one, not two, but 53 new hires join the team! WOW! Welcome to the #Alorica family!
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Last week, our Greensboro, NC location participated in the community Trunk or Treat event by giving out candy, playing games, and having a great time all around! #alorica
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Did you hear? We’re looking to hire 25,000+ customer experience associates! Visit jobs.alorica.com to get started, and be part of the next generation of insanely great Aloricans! #AloricaGlobalRecruitingDay
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This week, we’re proud to be at the NMSDC Conference and Business Opportunity Exchange (hosted by @nmsdchq) with other minority-owned businesses to help celebrate diversity at top multinational companies. #NMSDC #NMSDConference
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Ready to join Team Alorica? Our first Global Recruiting Day is Wednesday, October 16! Find out what we have in store and become part of the next generation of Aloricans. Read more at: http://bit.ly/2ONAMpM #AloricaGlobalRecruitingDay
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Get to know the #AloricasCoreValues, and explore how they keep us forward-thinking and focused! #BeAwesome
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Today our corporate office says goodbye to the place we’ve called home for the past 7 years. Next week starts a new adventure in a new location. Goodbye Park Plaza, and hello California Avenue! #alorica
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Let’s cut through the tech jargon, shall we? Explore our infographic, get to know Otto the Discovery Bot and uncover all the ways Alorica simplifies Intelligent Automation! Read more at: http://bit.ly/2ARvGAA #robotstotherescue
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All this week, we’re celebrating our amazing customers worldwide—and the incredible team members who support them day in and day out! #CustomerServiceWeek #Alorica
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Congratulations to our Alorica family in Guatemala for winning the “Contact Center & BPO Sector” category at the prestigious 2019 National Export Awards.
Interested in learning more about Alorica’s nearshore options to expand your business? Find out at: http://bit.ly/2w2stP4
#DiscoverAlorica
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It’s here! #GameChanger Nominations are NOW OPEN! Head on over to Engage or pick up a form at your site to nominate the Game Changer in your #Alorica family!
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Over the weekend, the entire Alorica Metrosite community came together in the Philippines for FamBAM Day, an event that brings together our team members and their families for a day of fun! #Alorica