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Trust & Safety
Protecting your customers and brand reputation from bad actors, fraud, content abuse, and account takeovers
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Trust and Safety Services 2023 - PEAK Matrix Award Logo - Star Performer

Recognized Industry Leader

Star Performer in Everest Group’s PEAK Matrix® for Trust and Safety services

This recognition highlights our investments and focus on employee safety, well-being, and development supported by automation, AI, and analytics as well as our experience and geographical presence.  

“Alorica is experienced in serving the trust and safety requirements of buyers from the social media and BFSI and FinTech industry and is familiar with the nuances of serving both large – and small-sized buyers,” said Abhijnan Dasgupta, Practice Director, Everest Group. “It has invested in enhancing its technological capabilities through both internal development and partnerships and has also expanded its geographical presence. These are some of the factors which have contributed to Alorica’s positioning as a Star Performer and a Major Contender on Everest Group’s Trust and Safety PEAK Matrix® 2023.”

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Results You Can Measure


FTE ramp across three regions with less than 2% attrition


Fraud cases resolved annually

2.5 billion

Pieces of content moderated annually across ~35 countries in 20+ languages


Reduction in fraud losses for a computer technology company


Recognized for Content Moderation, Trust & Safety in NelsonHall’s 2021 NEAT evaluation for Social Media CX Services


Saved for a large banking client

100% Accuracy

of AI assessments consistently achieved for a global medical device company

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.