What We Solve
CX that Works for Agencies, Institutions, and the Communities You Serve
We’re not just another vendor. We’re your go-to CX strategist, bringing decades of experience supporting state and local agencies with secure, scalable, and compassionate service.
Our experts—many with public sector backgrounds—act as an extension of your brand, delivering real impact through every interaction.
Flexible Scalable Delivery
As your agile CX strategist, we deliver top-ranked performance through tech-powered operations and a global workforce—often creating career opportunities for your constituents
Peace of Mind
From the frontlines to the boardroom, we embed trust, accountability, and integrity into everything we do—to safeguard customers, secure sensitive data, and uphold your reputation
Award-Winning Tech-Infused CX
Automate and optimize with AI-powered solutions that boost satisfaction and long-term value, without losing the human touch
Diversity by Design
As the largest private, minority-owned CX provider, our inclusive culture fuels curiosity, creativity, and commitment to the communities you serve
Proven Consultative Approach
With decades of experience and 10+ year client partnerships, we deliver consistent, high-impact CX and free up your internal teams to focus on what matters most
How We Help
Solutioning for Your Success
From education to emergency relief, we bring the right people, processes, and technology to every public sector engagement
Comprehensive CCaaS Solutions
Deliver high-performance customer care across state and local programs, with secure, omnichannel services spanning Tier 1 through advanced tech support and Medicaid program assistance, to back-office tasks.
Conversational Intelligence
Leverage advanced analytics and AI to surface insights that improve program performance, optimize resource allocation, and elevate constituent experience—empowering you to stay agile and responsive.
AI-Enabled Engagement
Enhance service delivery with AI-powered tools that streamline identity verification, automate eligibility checks, and improve access to benefits, reducing wait times and increasing satisfaction across channels.
Digital Trust & Safety
Protect sensitive data and uphold public trust with compliant operations. Alorica meets industry regulatory standards, ensuring every citizen interaction is handled with professionalism and discretion.
Deliver high-performance customer care across state and local programs, with secure, omnichannel services spanning Tier 1 through advanced tech support and Medicaid program assistance, to back-office tasks.
Leverage advanced analytics and AI to surface insights that improve program performance, optimize resource allocation, and elevate constituent experience—empowering you to stay agile and responsive.
Enhance service delivery with AI-powered tools that streamline identity verification, automate eligibility checks, and improve access to benefits, reducing wait times and increasing satisfaction across channels.
Protect sensitive data and uphold public trust with compliant operations. Alorica meets industry regulatory standards, ensuring every citizen interaction is handled with professionalism and discretion.
Results
Strength in the Public Sector
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