What We Solve
Capabilities Spanning the Entire Consumer Experience
At Alorica, we design and deliver consumer-centric solutions tailored to the unique needs and objectives of your business.
Our 25+ years of retail industry expertise spans General Merchandise, Fashion & Apparel, Consumer Packaged Goods, eCommerce, Restaurants, and Food & Beverage making us a trusted partner for the world’s most respected brands.
By combining the right people, smart processes, and cutting-edge technology, we create seamless, secure customer experiences—resolving service issues quickly and effortlessly, from product launch to holiday peak, and everything in between.
Seamless Experiences
Deliver a technology-powered shopping journey that creates connected, personalized experiences—reducing friction, driving sales growth, and streamlining operational costs.
Customization
Keep customers coming back with the right promotion, at the right time with customized offers and intelligent recommendations, coupled with high-impact loyalty programs.
Self-service Strategies
Simplify customer interactions by deploying intelligent, interactive tools that enable customers to complete high-volume, low-complexity transactions, such as order status, account payments, and returns, all without agent intervention.
Flexible, Scalable Delivery
Delivering scalable solutions and ensuring continuity through a global footprint. We keep your operations seamless and your brand adaptable in a fast-changing retail landscape.
Gain Lifelong Customers
Deploy automation and AI to drive efficiencies across the customer lifecycle, improving loyalty and lifetime value.
How We Help
Solutioning for Your Success
We create safer, more personal experiences powered by smart technology and driven by people who care
Revenue Generation
Boost customer cart recovery, upsell personalized suggestions, and build customer loyalty engagement to grow your revenue and reduce cart abandonment.
Conversational Intelligence
Uncover disruptive churn drivers, enhance your promotion strategies, and reduce costly returns all through our intelligent customer insights.
Voice & Digital Language
Translation
Expand into new and diverse markets while improving your CSAT, by enabling Alorica ReVoLT® multilingual support for customer loyalty, new order support, and seamless returns.
Conversational AI
Redirect high-volume calls to intelligent automation, reducing AHT and scaling effortlessly during peak demand.
Transformation Advisory Services
Lower your cost-to-serve by mapping the ideal customer journey, aligning contact strategies to demand, and boosting self-service containment.
AI Fraud Protection
Prevent return abuse, coupon fraud, and loyalty exploitation, all while safeguarding your margins.
Boost customer cart recovery, upsell personalized suggestions, and build customer loyalty engagement to grow your revenue and reduce cart abandonment.
Uncover disruptive churn drivers, enhance your promotion strategies, and reduce costly returns all through our intelligent customer insights.
Expand into new and diverse markets while improving your CSAT, by enabling Alorica ReVoLT® multilingual support for customer loyalty, new order support, and seamless returns.
Redirect high-volume calls to intelligent automation, reducing AHT and scaling effortlessly during peak demand.
Lower your cost-to-serve by mapping the ideal customer journey, aligning contact strategies to demand, and boosting self-service containment.
Prevent return abuse, coupon fraud, and loyalty exploitation, all while safeguarding your margins.
Your Goals. Our Mission.
Your Full-service CX Partner from Strategy to Execution
On Top of Every Detail
Alorica made it easy and stress free by being so on top of every finite detail.
Project Leader
Fashion and Apparel Company
Great Partner
Alorica consistently demonstrates professionalism, clear communication and delivers great customer service. The team is collaborative and a great partner to work with. They consistently meet KPIs and go the extra mile to ensure we’re satisfied with their service.
Customer Relations Leader
Food and Beverage Retailer
Speed and Quality
Leadership and project team were experienced and executed with speed and quality.
Executive
Consumer Goods Company
Results
Results You Can Measure
Related Content
Transforming Retail Customer Experience Through Analytics
The Retail Breakthrough in Streamlined Returns
Driving Results Across Major CX Metrics with Analytics...
Online Retailers Turning to AI and Data Analytics to Stem...
