Retail CX Support | BPO Solutions

What We Solve

Capabilities Spanning the Entire Consumer Experience

When it comes to tailor-made Retail and Consumer Goods solutions, nobody does it like Alorica. We’ve been supporting each industry pillar—General Merchandise, Fashion & Apparel, Restaurants, and Food & Beverage—since 1996.

Using a proven blend of people, processes, and technology, we create safe and trusted experiences where service issues are resolved quickly, easily, and efficiently—24/7/365.

Sales and eCommerce support, including pre-sales, customer education, retail store and credit card offers

Unique solutions including account resolution, warranty, returns, seasonal support, special promotions, and loyalty programs

Superior tech support, including White Glove, Tier 1-3 warranty, repairs and returns, and pay-for-support troubleshooting

Scalable and burstable agents always available to support your goals, including work-at-home, co-sourcing, and rebadging

How We Help

Solutioning for Your Success

Creating safer, more personalized CX with cutting-edge technology and superior CCaaS and Trust & Safety solutions

Contact Center as a Service (CCaaS)

Reduce friction and drive customer loyalty using a seamless, cloud-based solution that streamlines every customer touchpoint into a single platform, including outbound and inbound phone calls, website chats, emails, support tickets, and text messages

Retail Industry Webpage-Contact Optimization

Alorica Engage

Create seamless, efficient CX to increase customer satisfaction and operational excellence by driving digital channels, optimizing assisted interactions, and expanding self-serve adoption

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Retail Industry Webpage-Trust and safety

Trust & Safety

Keep your customers safe and protect your brand reputation against account takeovers, bad actors, content abuse, fraud, and scams, shielding against even the most complex risk scenarios

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Financial Solutions

Protect your bottom line and improve customer retention with a full-service credit risk and recovery partner who supports you with comprehensive financial services and compassionate customer care

Learn More

Contact Center as a Service (CCaaS)

Alorica Engage

Create seamless, efficient CX to increase customer satisfaction and operational excellence by driving digital channels, optimizing assisted interactions, and expanding self-serve adoption

Learn More

Trust & Safety

Keep your customers safe and protect your brand reputation against account takeovers, bad actors, content abuse, fraud, and scams, shielding against even the most complex risk scenarios

Learn More

Financial Solutions

Protect your bottom line and improve customer retention with a full-service credit risk and recovery partner who supports you with comprehensive financial services and compassionate customer care

Learn More

Results

Results You Can Measure

20%+

Reduction in product returns after launch of white glove/concierge service for a major big box retailer

200%

Staff increase on 3-4 hours’ notice when a retailer’s systems succumbed to inclement weather

Business expansion through care and account resolution for a renowned American retailer

Topped

CSAT goals by 5% one week after launch for a luxury retailer’s chat program

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Explore options brands can offer with the help of emerging AI tech to ensure an easy-breezy return experience for customers.

Content Moderation Fact Sheet

Safeguard Your Users and Brand Experience with Alorica’s Content Moderation Solution. Download the Fact Sheet and Learn How.

Unify the Customer Experience with Omnichannel

Empower a frictionless customer journey with Omnichannel Solutions to deliver unified customer experiences across all channels and enhance brand loyalty.

Alorica On-Demand

Our flexible and burstable staffing model makes it easy to expand seasonal and surge programs with as many as 20K+ agents in any given quarter

Social Care, Analytics and the Retail Customer Experience

Don’t let customers pass you by—start planning your social care, channel redirection and guided self-service strategy today. Explore how.

Ready to Get Started?

With over a quarter century supporting Retail and Consumer Goods, Alorica knows how to deliver. Discover how we can help you create safer, more efficient CX with proven solutions that always put your customer first.

Let’s Talk!

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.