Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Our digital CX solutions put customers first with a powerful combination of people and processes. With expert problem solvers, deep analytics and new service opportunities, your business is always one step ahead.
Seamless solutions remove friction and streamline your operations, from omnichannel connections to intelligent automation to knowledge management expertise.
With electronic devices central to everyday life, great customer support is more important than ever. We’ve got the people, processes, and technology to tackle any challenge that comes our way, with scalable solutions to support entire product lifecycles
Annual savings achieved from CX optimization
Reduction in tech support call volume by improving self-service channels
Increase in NPS® by enhancing support queues
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.