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Tech

With over 20 years on the digital forefront, we know a thing or two about connecting customers with technology
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What We Solve

Innovating at the Speed of Technology

To keep up with customer demand in a permanently wired world, we make it easy for you to focus on what you do best, with a customer-first philosophy that integrates with existing systems and aligns with expectations—even when expectations change.

From omnichannel, outsourcing, co-sourcing and rebadging solutions to predictive analysis for invaluable customer insights, we’ve got the savvy, skills, and staff to help you get where you want to go.

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Omnichannel Solutions simplify the customer experience with easy elevations between channels
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Data-Driven Intelligence helps improve tech support outcomes with refined processes that put the customer first
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Self-Service digital channels make it easy for your customers to get the support they need, whenever and wherever they need it
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Automation & Bots streamline administrative tasks, freeing you up to focus on growing your business

How We Help

Solutioning for Your Success

No matter your niche, we’ve got your back
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Technology Customer Service

Our digital CX solutions put customers first with a powerful combination of people and processes. With expert problem solvers, deep analytics and new service opportunities, your business is always one step ahead.

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Software and Services

Seamless solutions remove friction and streamline your operations, from omnichannel connections to intelligent automation to knowledge management expertise.

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Hardware and Equipment

With electronic devices central to everyday life, great customer support is more important than ever. We’ve got the people, processes, and technology to tackle any challenge that comes our way, with scalable solutions to support entire product lifecycles

Tech_How We Help_Player Support

Our digital CX solutions put customers first with a powerful combination of people and processes. With expert problem solvers, deep analytics and new service opportunities, your business is always one step ahead.

Tech_How We Help_Software and Services

Seamless solutions remove friction and streamline your operations, from omnichannel connections to intelligent automation to knowledge management expertise.

Tech_How We Help_Hardware and Equipment

With electronic devices central to everyday life, great customer support is more important than ever. We’ve got the people, processes, and technology to tackle any challenge that comes our way, with scalable solutions to support entire product lifecycles

Results

Results You Can Measure

$18M

Annual savings achieved from CX optimization

15%

Reduction in tech support call volume by improving self-service channels

11 pts

Increase in NPS® by enhancing support queues

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Alorica technology customer service solutions can help you achieve 85% average first-call resolution, trim phone support staffing by 15% and cut fraud loss by 89%.
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The Great Reboot! A Rebadging Case Study
Read how Alorica helped a major consumer electronics reduce repeat contacts by 50% by rebadging its contact center in China. Download the case study.
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See how Alorica’s customer-first philosophy can help you increase customer loyalty so you can focus on rapid innovation.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.