alorica

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Technology
With over 20 years on the digital forefront, we know a thing or two about connecting customers with technology
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What We Solve

Innovating at the Speed of Technology

To keep up with customer demand in a permanently connected world, we make it easy for you to focus on what you do best, with a customer-first philosophy that integrates with existing systems and aligns with expectations—even when expectations change.

With digital solutions that contain calls, provide real-time translation, and deliver predictive analysis for invaluable customer insights, we’ve got the savvy and the skills to keep business moving forward.

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Omnichannel Solutions simplify the customer experience with easy elevations between channels
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Data-driven intelligence helps improve tech support outcomes with refined processes that put the customer first
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Self-service digital channels make it easy for your customers to get the support they need, whenever and wherever they need it
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Automation and bots streamline administrative tasks, improving service, customer retention and loyalty, while reducing costs

How We Help

Solutioning for Your Success

No matter your niche, we’ve got your back
Tech Industry Webpage-Tech Customer Service
Technology Customer Service

Our digital CX solutions put customers first with a powerful combination of people and processes. With expert problem solvers, deep analytics and new service opportunities, your business is always one step ahead.

Tech Industry Webpage-Software and Services
Software and Services

Seamless solutions remove friction and streamline your operations, from omnichannel connections to intelligent automation to knowledge management expertise.

Tech Industry Webpage Hardware and Equipment
Hardware and Equipment

With electronic devices central to everyday life, great customer support is more important than ever. We’ve got the people, processes, and technology to tackle any challenge that comes our way, with scalable solutions to support entire product lifecycles.

Tech Industry Webpage Financial Solutions
Financial Solutions 

We provide comprehensive solutions, from account resolution and fraud prevention through payment processing, and loan servicing, increasing cash flow while minimizing risk.

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Tech Industry Webpage Content moderation
Content Moderation

We create safe spaces for customers to transact and interact with content moderation solutions that protect your brand reputation—and your bottom line.

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Tech Industry Webpage-Tech Customer Service

Our digital CX solutions put customers first with a powerful combination of people and processes. With expert problem solvers, deep analytics and new service opportunities, your business is always one step ahead.

Tech Industry Webpage-Software and Services

Seamless solutions remove friction and streamline your operations, from omnichannel connections to intelligent automation to knowledge management expertise.

Tech Industry Webpage Hardware and Equipment

With electronic devices central to everyday life, great customer support is more important than ever. We’ve got the people, processes, and technology to tackle any challenge that comes our way, with scalable solutions to support entire product lifecycles.

Tech Industry Webpage Financial Solutions

We provide comprehensive solutions, from account resolution and fraud prevention through payment processing, and loan servicing, increasing cash flow while minimizing risk.

Learn More
Tech Industry Webpage Content moderation

We create safe spaces for customers to transact and interact with content moderation solutions that protect your brand reputation—and your bottom line.

Learn More

Results

Results You Can Measure

$18M

Annual savings achieved from CX optimization

15%

Reduction in tech support call volume by improving self-service channels

11 pts.

Increase in NPS by enhancing support queues

Related Content

CX Innovation for High-Tech Companies
Alorica technology customer service solutions can help you achieve 85% average first-call resolution, trim phone support staffing by 15% and cut fraud loss by 89%.
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A Splash of Awesome Case Study
Alorica helped a top last-mile logistics technology platform scale up during a pivotal time. Read how we increased headcount by 1,200%!
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CaseStudy_TechRebadge thumbnail
The Great Reboot! A Rebadging Case Study
Read how Alorica helped a major consumer electronics reduce repeat contacts by 50% by rebadging its contact center in China. Download the case study.
Read More
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Ready to Get Started?
See how Alorica’s customer-first philosophy can help you increase customer loyalty so you can focus on rapid innovation.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.