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Diversity, Equity and Inclusion

Doing the right thing—and taking care of one another—is an integral part of who we are
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We Champion a Changing TIDE

Alorica’s TIDE initiative is our global Diversity, Equity and Inclusion program—and serves as a cornerstone for the entire Alorica employee experience.

By listening to our people, we forge stronger connections. Through greater connections, we empower change. And in doing so, we’re able to foster an inclusive and respectful work environment.

Now, that’s making an impact!

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Largest Minority-Owned BPO

Advocating for diversity starts at the top, and Alorica is proud to be a certified Minority Business Enterprise
MBE Recognition
  • 2022 and 2021 Silver Stevie Winner from American Business Awards for Minority-Owned Business of the Year
  • Listed on IAOP’s 2020 Impact Sourcing Champions Index
  • 2019 & 2018 Bronze Stevie Winner from American Business Awards for Minority-Owned Business of the Year
  • Military Friendly Employer designation by Victory Media

Real Talk

A key component within TIDE, our Real Talk sessions are interactive forums where Aloricans gather to discuss social issues that matter most to them and their communities. Launched in 2020, Real Talk has tackled some of the most serious topics including, diversity and inclusion, equity vs. equality, gender bias, sexual orientation discrimination and dismantling stereotypes.

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Women’s Initiative

Our quarterly Speaker Series showcases female leaders at Alorica and beyond with insightful discussions and ideas to help women shatter the status quo, personally and professionally. Our esteemed speakers have included some of the biggest movers-and-shakers out there, including:

  • R-E-S-P-E-C-T Starts With E-M-P-A-T-H-Y | Di Morais, Ally Bank
  • Teamwork Makes the Dream Work Arielle Salomon, DoorDash
  • Be the Best. Be You. Monica Rothgery, KFC
  • Finding Harmony Kelly Truax, Dell Technologies

Past speakers have included Callie Field, T-Mobile; Dr. Kristin Ray, Bayless Healthcare; Lauren Chesley Clark, Founder of Purpose, LLC; Rochelle Karr, O’Melveny Law; Teri Morse, Alorica; Melissa Love, Everybody Up!; Irene Tan, Alorica; Colleen Beers, Alorica

What Our People Are Saying

DEI_Testimonial 1_Alexandra

"The Alorica family is not about looks, color, race, gender, age or sexual orientation. It’s our talents and uniqueness that make us special and bring us together."

Alexandra Alvarado
Sr. EE Benefit Coordinator, Guatemala
DEI_Testimonial 3_Roy

"Behind the LGBTQIA+ label is someone who deserves love, kindness, compassion, respect and equity like any other human being."

Roy Hapa Sy
Operations Site Leader and Sr. Director, Philippines
DEI_Testimonial 4_Nicanor

"Alorica allows me to genuinely express myself and be bold enough to confidently share my opinion."

“Nicanor” Nica Feratero
Quality & Training Supervisor, Canada
DEI_Testimonial_Joe Meza

"To truly appreciate the value of diversity, we need to embrace it, celebrate it and practice inclusion in our daily lives."

Joe Meza
Sr. Director, Human Resources

Related Content

TIDE: Together for Inclusion, Diversity and Equity Fact Sheet
Discover how our CSR initiatives cultivate a greater degree of diversity, equity and inclusion—and how they empower change across our organization.
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4 Ways to Make DEI a Key Component of Customer Service and Culture
The best customer experiences tap into empathy powered by the human element. Learn four ways to make diversity, equity and inclusion core to your company’s culture.
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Silver Stevie® Award for Minority-Owned Business of the Year thumbnail
Alorica Wins Minority-Owned Business of the Year Again
The largest certified & award-winning minority-owned BPO in the U.S. recognized for company’s industry-leading commitment to diversity for fourth time.
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level Up thumbnail
Join CEO Andy Lee for Level Up: An Executive Leadership Series
CEO Andy Lee chats with Col. Chris Gideons of the U.S. Marine Corps about leadership in the military & how lessons learned apply to business and daily life
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Alorica’s Focus on People: DEI Edition
We take corporate social responsibility very seriously, which is why our Diversity, Equity, and Inclusion programs are so important. See why in this video.
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Let’s Get Started.
Alorica’s commitment to CSR is steadfast—and we have so much more planned for the future.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.