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Diversity, Equity and Inclusion

Doing the right thing—and taking care of one another—is an integral part of who we are
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We Champion a Changing TIDE

Alorica’s TIDE initiative is our global Diversity, Equity and Inclusion program—and serves as a cornerstone for the entire Alorica employee experience.

By listening to our people, we forge stronger connections. Through greater connections, we empower change. And in doing so, we’re able to foster an inclusive and respectful work environment—and enable true, lasting impact.

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Largest Minority-Owned BPO

Advocating for diversity starts at the top, and Alorica is proud to be a certified Minority Business Enterprise
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MBE Recognition
  • 2021 Silver Stevie Winner from American Business Awards for Minority-Owned Business of the Year
  • Listed on IAOP’s 2020 Impact Sourcing Champions Index
  • 2019 & 2018 Bronze Stevie Winner from American Business Awards for Minority-Owned Business of the Year
  • Top 100 Diversity Owned Businesses in CA (#4)
  • Top 100 Asian Pacific American Owned Businesses in US (#4)
  • Top 500 Diversity Owned Businesses in the U.S. (#30)
  • Military Friendly Employer designation by Victory Media

What Our People Are Saying

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"The Alorica family is not about looks, color, race, gender, age or sexual orientation. It’s our talents and uniqueness that make us special and bring us together."

Alexandra Alvarado
Sr. EE Benefit Coordinator, Guatemala
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"If we step outside of the assumptions we all make about others, we’ll see just how much we have in common."

Kevin Spence
Client Solutions Sr. Director, United States
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"Behind the LGBTQIA+ label is someone who deserves love, kindness, compassion, respect and equity like any other human being."

Roy Hapa Sy
Operations Site Leader and Sr. Director, Philippines
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"Alorica allows me to genuinely express myself and be bold enough to confidently share my opinion."

“Nicanor” Nica Feratero
Quality & Training Supervisor, Canada

Real Talk

A key component within TIDE, our Real Talk sessions provide an interactive forum for Aloricans to come together and discuss social issues that matter most to them and their communities. We began hosting the Real Talk series in 2020, and have covered topics including diversity and inclusion, equity vs. equality, gender bias, sexual orientation discrimination and dismantling stereotypes.

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Dr. Kristen Ray

DBH, LPC Bayless Healthcare

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Callie Field

EVP of Customer Care,

Women’s Initiative

Our quarterly Speaker Series showcases leaders from inside Alorica and beyond, covering topics such as A Journey In Leadership, Building Your Personal Brand, and Leading with Authenticity and Leaning into Vulnerability. Other recent events have included:

  • Simple Wisdom for Complex Lives – Dr. Kristen Ray, Bayless Healthcare
  • It’s Time to Take a Stand! – Panelists from across Alorica
  • Seven Steps to a More impactful You! – Lauren Chesley Clark, Founder of Purpose, LLC
  • Finding Your Voice – Rochelle Karr, Director of Corporate Social Responsibility and Alumni Relations al O’Melveny Law

lt’s an honor to have esteemed client leadership occasionally host the global events, which draw more than 500 Aloricans each time. To date, we’ve welcomed Kelly Truax, Senior VP of CSG Support Services at Dell Technologies and Callie Field, EVP of Customer Care at T-Mobile to our virtual stage-with many more in the pipeline.

Related Content

TIDE: Together for Inclusion, Diversity and Equity Fact Sheet
Discover how our CSR initiatives cultivate a greater degree of diversity, equity and inclusion—and how they empower change across our organization.
Read More
Join CEO Andy Lee for Level Up: An Executive Leadership Series
CEO Andy Lee chats with Col. Chris Gideons of the U.S. Marine Corps about leadership in the military & how lessons learned apply to business and daily life
Read More
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Alorica’s Focus on People: DEI Edition
We take corporate social responsibility very seriously, which is why our Diversity, Equity, and Inclusion programs are so important. See why in this video.
Read More
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Let’s Get Started.
Alorica’s commitment to CSR is steadfast—and we have so much more planned for the future.
Let’s Talk!

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.