alorica

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Banking and Financial Services
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Protect your customers, your data, and your reputation

Built on a foundation of security and compliance, Alorica has extensive experience in financially-focused regulatory environments
Accountability at the Highest Level

With 50+ years of combined experience, our Chief Legal and Compliance Officers report directly to the Audit Committee of the Board of Directors—ensuring true independence and unwavering focus on regulatory integrity

 

#1 Ranked

BPO for Bitsight cybersecurity rating as of April 2025

Certified Compliance

We are compliant with the most recognized industry requirements such as: PCI, DSS 2.0, SSAE 16 Type II, SOX, FDCPA, CMS, URAC, HIPAA-HITECH, GLBA, FCRA, FACTA, TCPA—and more

 

 

Proactive Threat Detection

Our dedicated threat intelligence team operates 24/7 to detect, investigate, report and remediate insider threats to Alorica and our clients

BFSI Certifications

What We Solve

Safeguard Your CX and Unlock Growth with a Consultative BPO Partner

Financial services companies face a dual challenge: driving innovation in a highly regulated environment while meeting rising customer expectations and safeguarding sensitive data.

Our team doesn’t just manage these challenges—we turn them into competitive advantages. That’s how we’ve built long-standing, trusted partnerships with our clients.

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Revenue-driven Partnership
We actively contribute to your growth, leveraging data-driven insights and tailored strategies to boost customer acquisition, retention, and lifetime value
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Peace of Mind

Create safe and trusted experiences where customers can interact with confidence

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Proven Consultative Approach

With an average BFSI client tenure of 12+ years, our team becomes an extension of your brand, delivering consistent, high-quality experiences that your customers have come to expect

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Award-Winning Tech-Infused CX

Deploy automation and AI to drive efficiencies across the customer lifecycle, improving loyalty and lifetime value

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Flexible, Scalable Delivery
Your agile partner providing scale and business continuity through our global footprint

How We Help

Solutioning for Your Success

Whether you’re in digital banking looking for custom-made CX combined with fluid automation or in PayTech in need of virtual assistance, we’ve got you covered
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Trust & Safety

Protect your customers from bad actors, scams, fraud, content abuse and account takeovers with experts in creating environments where customers feel safe to interact.

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Multifaceted Services Portfolio

From non-licensed front office support to back-office automation and risk compliance monitoring, our multifaceted services portfolio covers all your wealth management CX needs.

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Financial Business Services

Maximize customer retention while protecting your bottom line with an industry leader in credit and account resolution services, and backup servicing.

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Alorica Analytics

Harness the power of advanced analytics and AI to gain critical business and operational insights, empowering data-driven decisions that fuel CX success. 

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Retail Industry Webpage-Trust and safety

Protect your customers from bad actors, scams, fraud, content abuse and account takeovers with experts in creating environments where customers feel safe to interact.

Learn More
ALOR-24-251 Repositioning Energy and Utilities Webpage_Component 2 Icon 4

From non-licensed front office support to back-office automation and risk compliance monitoring, our multifaceted services portfolio covers all your wealth management CX needs.

BFSI Component

Maximize customer retention while protecting your bottom line with an industry leader in credit and account resolution services, and backup servicing.

Learn More
BFSI Component

Harness the power of advanced analytics and AI to gain critical business and operational insights, empowering data-driven decisions that fuel CX success. 

Learn More

Your Goals. Our Mission.

Your Partner for Digitally-Charged CX
Seamless Deployment
Launching our business with Alorica was an exceptionally smooth process. The team was highly efficient and supportive, making the entire setup effortless and seamless. We truly appreciate their professionalism and dedication throughout the process.


CX Leader

Top 10 U.S. Bank

 

Commitment to Excellence

Alorica's attention to detail and commitment to excellence has significantly enhanced our customer experience. The multilingual support provided by their team has been invaluable in addressing our diverse customer base effectively and efficiently.

 

Director

FinTech

 

Values & Accountability

Alorica has a passion and desire to provide the best service for their clients. The leadership team promotes and builds foundational values of ownership and accountability.

 

 

Executive VP

International Investment Bank

Results

Strength in Financial Services

Top

Provider in CSAT delivery across all partners 

~96%

Average retention rate for financial clients

#1

Performing BPO provider for a Fortune 500 FinTech

75%

Average financial service eNPS

12+

Years client tenure

100

Combined years of BFSI leadership tenure

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Your customers expect frictionless and at-your-fingertips transactions. Discover what the power of AI and analytics can do for your customer retention, satisfaction, and bottom line.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.