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Our Tech Portfolio
Leverage Alorica’s multifaceted technology portfolio–platform companies, partners, and venture-led technologies–to deliver digitally engineered future-forward solutions
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What We Do

Powering Transformation Through Technology
We leverage evolving ecosystems, invest in pioneering technologies, and form strategic partnerships to deliver future-focused solutions that drive digital transformation, streamline operations, and enhance customer experiences for our clients.
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The Alorica Difference 

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Custom-Fit Solutions 

Accelerate your digital-first mindset with tailored, bleeding-edge technology that seamlessly integrates into your infrastructure, driving disruptive benefits and maximizing business value 

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Deep Ecosystem Expertise 

Our seasoned professionals combine technical prowess and strategic insights to drive innovation, solve complex challenges, and deliver measurable outcomes

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Frictionless Deployment 

Our platform-agnostic approach enables rapid integration and optimization of new technologies, ensuring smooth operations, faster time to value, and sustainable growth 

 

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Early Access to Bleeding-Edge Tech 

Alorica and our Founder & Executive Chairman Andy Lee’s involvement investment in pioneering technology means our clients have early access to technology before it’s even available in the market.  

Multifaceted Technology Portfolio

Alorica’s strategic investments in innovative technology and partnerships, managed service expertise, and client-centric approach position us as industry change leaders, driving future-focused solutions that transform operations and elevate customer experiences

Industry-Specific Solutions Powered by Alorica’s Expertise and Multifaceted Technology Portfolio 

Leverage Alorica’s vertical expertise, expert solutionists, and technology portfolio to solve unique industry challenges and drive meaningful business outcomes 
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Retail 

Leverage advanced business intelligence and predictive analytics to optimize customer interactions, streamline omnichannel operations and drive seamless, personalized retail experiences.

To increase speed-to-proficiency for new agents by up to 30%, we used a proprietary AI-powered chatbot. 

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Healthcare

Securely manage patient data and streamline communication with automated, compliant solutions that enhance care delivery and reduce administrative workloads.    

To help a leading healthcare company reduce headcount by 35% while significantly reducing errors caused by a legacy, manual process, we automated their data capture process. 

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Banking & Financial Services 

Enhance loan servicing and compliance management, leveraging automation and AI-powered analytics to streamline operations, reduce costs and improve risk management across your lending portfolio.   

We used proactive analytics to reduce manual audit time for a leading global financial services firm by 34K hours in just four-month using proactive analytics.

Results You Can Measure

15%

Voice call containment through enhanced self-service channel 

18%

Containment by implementing automation tools and intelligent routing 

11%

Improvement in customer retention by optimizing interactions through advanced analytics and AI-driven personalization 

30%

Faster implementation of new technologies with reduced operational complexity and seamless integration across platforms 

20%

Increase in FCR by deploying connected partner solutions that streamline customer interactions and resolutions

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Harness Alorica’s legacy of innovation and technology portfolio to supercharge your CX. Let’s get connected to find your perfect, digitally enhanced customer journey.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.