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Global Footprint
Boost your performance and scalability by partnering with Alorica for cost-effective global talent, tech-enabled language solutions, and proven operations
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What We Do 

For over 25 years, we've helped clients achieve top-tier performance, long-term value, and sustained growth through scalable, cost effective, cutting-edge, brand-elevating solutions.

Your Trusted Strategic Partner—Digital First, Industry Leading, and Award Winning 

As an industry leader, we've been recognized by everyone from Everest Group and NelsonHall to Ragan, and Best Places to Work. 

The Alorica Difference 

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Best-in-Class Operators

Our people are passionate about what they do—and they love working for Alorica and our clients, resulting in higher employee satisfaction scores and lower attrition than industry averages

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Digital-first Operating Model

Deliver unforgettable brand moments with our digitally-infused operating model—made up of the most experienced people, powerful technology, and proven processes

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Endless Possibilities

Expect high-powered performance that scales and pivots quickly; our teams aren’t afraid to challenge the norms, creating innovative and impactful solutions for our clients

Global Reach, Local Delivery

Ensure your CX program is sustainable, efficient, and sets you up for success with the right-fit markets, delivering exceptional experiences and driving customer value
APAC

Delivering world-class customer experiences from the heart of the world’s most dynamic, fast-growing markets

  • Scalable, multilingual, tech-savvy talent for global brands
LATAM & Caribbean

Nearshore excellence with a cultural and time zone advantage for U.S. and global markets

  • Aligned cultures and time zones—outstanding results
EMEA

Multilingual talent and strategic hubs delivering customer experiences across EMEA and beyond

  • Diverse talent, strategic locations, seamless global delivery
North America

Most experienced workforce with flexible delivery models across the U.S. and Canada

  • Trusted, scalable strategic support—wherever you need it, whenever you need it

Results You Can Measure

20%+

Growth in CSAT scores through optimized offshore delivery

300%

Talent pool expansion using Alorica Anywhere for an at-home retailer

$5M

In cost savings through scalable, efficient delivery models

15%

Lower attrition for a work-at-home telecommunications program compared to onsite

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.