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Chief Administrative Officer
President Financial Solutions & North American Operations
Chief Executive Officer
Chief Information & Digital Officer
Executive Vice President & Chief Commercial Officer
Chief Culture Officer & President, MLBA
Chief Financial Officer
Chief Strategy Officer
Senior Vice President of Global Business Service
Senior Vice President, Sales and Operations Enterprise Planning
Chief Marketing Officer
Executive Vice President & General Counsel
Chief Client Officer
President, Asia-Pacific Operations
President, Latin America & The Caribbean Operations
President, EMEA Operations
Greg is a senior executive with nearly 30 years of experience and a proven track record of delivering benchmark results and driving shareholder value. Buoyed by a foundation of strategic thinking and operational excellence, Greg is passionate about driving
business forward by attracting and developing the best talent, motivating that talent to deliver on their potential and finding new and innovative ways to create world-class customer and employee experiences.
Greg oversees all functional areas at Alorica. In addition to managing day-to-day operations, he is responsible for maintaining and enhancing alignment across each department. Greg first started at Alorica in 2018 as Chief Operating Officer.
Prior to Alorica, Greg was with Verizon Wireless for 29 years, having served in various leadership roles, such as President of the Western Area and President of Enterprise and Government Markets. Through his longstanding tenure at Verizon, he led Operations,
Sales, Marketing and Advanced Solutions as well as Consumer Product Portfolio and Pricing.
Greg received his bachelor’s degree in business administration from Wittenberg University in Springfield, Ohio.
For his entire career, Andy has been guided by a single, simple principle: make the customer experience better. Fueled by entrepreneurial passion and talent, Andy built one of the first cloud-based ‘software-as-a-service’ customer contact
management applications. This platform ultimately yielded the formation of Alorica in 1999, which today is one of the largest Business Process Outsourcing (BPO) providers in the world. Staying true to his roots, Andy’s belief in developing and
utilizing technology to improve the customer experience has resulted in Alorica being lauded as one of the most innovative and forward-thinking companies in the industry.
Alorica is the recipient of numerous industry awards and accolades, including being named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO; 2021 Gold Stevie winner for Employer of the Year; 2021 Silver Stevie winner for Minority-Owned Business of the Year and the 2019 BPO of the Year at the CCW Excellence Awards.
Andy has served as an executive at Advanced Membrane Technology, CTX Data Services and Gateway. He holds a bachelor’s degree in business finance from the University of Southern California.
As Chief Information & Digital Officer, Mike is responsible for Alorica’s global IT organization and initiatives, overseeing the design and delivery of Alorica’s digital technologies and strategies. As a proven leader across IT, operations and sales, Mike plays a key role in creating innovative solutions that drive proven results for both clients and employees.
Mike brings 30 years of experience in software, technology, operations and sales, having held CIO and CISO titles at numerous companies. He most recently served as Chief Information Officer and as Chief Innovation Technology Officer at Cognizant, one of the world’s leading professional services companies. At Cognizant, Mike led global IT and oversaw the design and implementation of digitization strategies, IT organizational models, new market growth, and service-level management. Before joining Cognizant, he held C-level positions at Federal Home Loan Bank of Boston, Hanover Insurance Group, Nobilis Software as well as other organizations.
Mike graduated with a Bachelor of Science in Industrial Engineering at the University of Massachusetts. He also earned an Advanced Certificate for Executives (ACE) in Management, Innovation and Technology from the Sloan School of Management at the Massachusetts Institute of Technology.
Chris is tasked with increasing the visibility and brand awareness of Alorica, while overseeing the development of new clients and revenue growth.
20+ year veteran of the outsourcing industry, with executive leadership experience across sales, client solutions, marketing, and operations, implementing some of the most successful and unique sales strategies in the BPO industry. Prior to joining Alorica, Chris was part of the leadership team at APAC Customer Services, where he led the company’s sales efforts as Senior Vice President of Sales.
He began his career in the telecommunications industry at MCI Communications, and earned a Bachelor of Arts in American Studies from St. John Fisher College in Pittsford, NY.
As Chief Culture Officer at Alorica, Joyce oversees development and execution of programs, activities and events that keep Alorica’s 100,000+ employees engaged and inspired to deliver insanely great customer experiences. During her tenure, she has spearheaded programs that drives a culture of connection, creativity, commitment—and fun.
An international philanthropist at heart, Joyce is also Founder and President of Making Lives Better with Alorica (MLBA), a non-profit dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them. Founded in 2015, MLBA has 95 chapters across three countries – the United States, Philippines and Mexico. MLBA recently surpassed $2M in employee contributions and has helped more than 4,500 people and communities world-wide.
Joyce has been with Alorica since its inception in 1999, when she served as Executive Vice President of Legal and Business Affairs. A “Jill of all trades”, Joyce led the company’s early legal teams and special projects as the company grew at increasingly fast rates. In 2004, Joyce decided to pare back her roles and take time off to start a family, returning full-time in 2015 to found MLBA and launch several successful projects at Alorica.
Prior to Alorica, Joyce began her legal career with White & Case LLP, one of the largest law firms in the world. She is a graduate of the University of Southern California with a joint JD/MBA degree.
Max brings to the table years of demonstrated expertise in Corporate Finance, Board & Investor Relations and Planning. As Chief Financial Officer, Max is a member of the Executive Leadership Team and leads Global Finance, Accounting, Tax, Payroll, Billing, and Planning functions for Alorica.
Max has been involved with Alorica since shortly after its merger with EGS in 2016, previously serving on the Company’s Board of Directors as a representative of J.P. Morgan. More recently, Max has also served as a senior advisor to Alorica.
Prior to joining Alorica, Max spent over a decade on Wall Street, primarily at J.P. Morgan. During this time, he held leadership roles in the Investment Bank and Private Equity divisions of the company serving as Portfolio Manager, Vice President in Corporate Finance/M&A, Chief of Staff to the CEO of Investment Banking, and various other positions. Additionally, he has served in leadership positions on several portfolio company Board of Directors, Chairman of several Limited Partnership Committees, and has co-founded a small, film production company.
Max graduated Summa Cum Laude from Lehigh University with a Bachelor of Science degree in Finance and Accounting and a minor in History.
With 15+ years of expertise formulating global business strategies and driving organizational outcomes, Pascal Aguirre is our Chief Strategy Officer. In collaboration with the rest of the Executive Leadership Team, Pascal is responsible for developing and guiding the execution of Alorica’s vision and long-term strategic plan with a focus on identifying growth opportunities and M&A targets.
Prior to joining Alorica, Pascal served in key leadership roles at Cognizant, most recently as Chief Strategy Officer after several successful years leading the Corporate Strategy function. During his tenure there, he was instrumental in quadrupling the company’s revenues. Similar to his role at Alorica, he oversaw strategy formulation, proactive M&A, transformation program design and implementation of performance management.
Pascal brings two decades of experience in Professional Services, most notably as a Partner at McKinsey & Company in the High-Tech and Telecom practice where he led several large-scale strategic and transformational initiatives for a variety of leading networking, computing, software and IT services Fortune 1000 companies. Pascal also has operating experience as Managing Director and COO of effiScience, a leading developer of next-generation Complex-Event-Processing solutions.
Pascal earned his bachelor’s degree in Economics from Boston University. He also received both his MBA and MS in International Economics with Honors from his alma mater.
Jeff brings to Alorica several decades worth experience in operations and management. He spent the previous 17 years at Ingram Micro, where he was Vice President of Global Shared Services, overseeing 4,000 agents operating in centers across the Philippines, Bulgaria and Costa Rica. Jeff’s sweet spot is in harmonization and optimization, and under his leadership, many daily activities at the centers became automated, greatly enhancing operational efficiencies.
Prior to Ingram Micro, Jeff served as Chief Operating Officer of Mi Pueblo Foods, a Northern California-based grocery chain with 22 locations and approximately $375M in revenue. He holds a Bachelor’s degree in business administration and an MBA in operations and production management and—most importantly—Jeff is a Six Sigma Master Black Belt.
Colleen brings nearly 30 years of experience in driving strategic direction and managing employees and operations to her role as Chief Administrative Officer, where she is focused on fostering an environment that lets people do their best work. Prior to this, Colleen was Alorica’s President of North America & Europe for three years.
Colleen is the embodiment of Alorica's promise of Passion, Performance and Possibilities. She began her career on the frontlines, taking calls as an agent—and has worked her way up ever since.
Previously, Colleen served as Senior Vice President of Operations at Alorica. Under her leadership, Alorica achieved year-over-year growth, diversified its lines of business within targeted accounts and improved the new-client implementation process. Colleen has also been an outspoken supporter of the need to champion, support and promote women internally at Alorica as a board member for the company’s Women’s Initiative.
Prior to joining Alorica, Colleen was Vice President of Call Center Solutions at Harte-Hanks and worked in a variety of roles including Client Services, New Logo Sales and Training for ACS, Teleperformance and Aegis. She successfully transformed contact center programs, centers and regions—all to deliver on expectations and position her clients with competitive advantages.
Colleen is also an influential leader on the Customer Contact Week Advisory Board.
Bob brings more than three decades of operational excellence to the Alorica team. His vast experience in sales, customer service, technical support, inventory control and accounting enables Bob to expertly oversee our core functional areas of Capacity Management, Forecasting, Business Planning and Analytics.
Bob joined Expert Global Solutions (EGS) in 1999, serving leadership roles in Operations, Client Solutions, Workforce Management and Business Planning before the company was acquired by Alorica in 2016. Prior to EGS, Bob was Divisional Vice President/General Manager for a national telecommunications company.
Bob holds an MBA and a bachelor’s degree in Business Administration, both from Drexel University.
With more than 20 years of experience leading large-scale transformations in complex industries—including data services, ad tech and fintech—Colson serves as Alorica’s Chief Marketing Officer. As CMO, Colson leads strategic planning, product development and execution of our global marketing and communication initiatives.
Named a “Rising Star of Wireless” in 2013 (Fierce Wireless), Colson has extensive experience driving brand awareness and generating demand for products and services. With his track record of transforming technology into profitable business operations, Colson focuses on solidifying Alorica’s reputation as the leading provider of global, omnichannel customer solutions.
Prior to joining Alorica, Colson spent most of his career in various senior leadership roles at Verizon Wireless, focusing on new product development, big data analytics and digital marketing. Most recently, he served as VP of Emerging Platforms; he has also served as the company’s VP for Merger Integration and VP for Precision Market Insights.
Colson holds an MBA from the College of William and Mary, and a bachelor’s degree in business from the University of Richmond.
As Alorica’s Executive Vice President & General Counsel, Dan is a member of the Executive Leadership Team and leads all global Transactions, Compliance, Corporate Governance, Dispute Resolution, and Intellectual Property functions for the company. With over 20 years of corporate counsel experience, he directs the global teams responsible for commercial transactions, compliance management, and risk management initiatives. Additionally, Dan represents the collective interest of Alorica and its clients with policymakers and government bodies. Previously, he served as Alorica’s Senior Vice President and Deputy General Counsel within the Legal department.
For over 10 years, Dan has been an effective business partner for leading BPO firms’ expertise in transactions, international legal matters, compliance and corporate governance. Prior to joining Alorica, Dan spent five years as iQor’s Chief Compliance Officer and Deputy General Counsel and two years as General Counsel and Vice President, Risk Management at ARS National Services. He started his in-house career at National City Corporation (now PNC) in Cleveland and then spent seven years as Senior Counsel with HSBC North America in Chicago.
Dan graduated from DePaul University with a B.A. in Political Science and Cleveland State University’s Cleveland-Marshall College of Law. He is licensed to practice law in Ohio, Illinois and California.
As Chief Client Officer for Alorica, Shawn oversees all client-facing initiatives—focusing on acquisition, retention and lifetime value. With more than 30 years of telecommunications industry experience, Shawn possesses the leadership acumen, skills and uncompromising integrity required to successfully lead an organization in a highly competitive and ever-changing market landscape.
Shawn has extensive and diverse experience managing acquisitions, start-up, turnaround and growth operations both domestically and internationally—with proven profit and loss management success. Equally important, he has consistently demonstrated the unique ability to recruit talented people and develop highly effective leaders.
Prior to joining Alorica, Shawn held various senior leadership roles at Verizon, where assigned projects increased in scope and scale during his tenure. Shawn ran Verizon’s Strategic Partnership Channel, overseeing all in-house and external partnerships pertaining to outsourcing.
Additionally, Shawn oversaw the launch of a dedicated national call center for Verizon to support the FCC-mandated Local Number Portability initiative; launched in a highly-regulated government environment, the initiative was lauded as a great success and continues to be recognized as an industry benchmark accomplishment.
Previously, Shawn served as Chief Operations Officer for Ryla, prior to Alorica’s acquisition of the company.
Shawn holds a Bachelor’s degree in Business Management and Administration from Albion College.
Bong Borja is the President of the Asia region for Alorica. Under Bong’s leadership, the Asia teams provide distinct capabilities to offer low-cost, high quality solutions to clients across the globe.
Prior to this role, Mr. Borja was President of the Philippines and Australia for Expert Global Solutions, Inc. (EGS) for four years prior to EGS’ acquisition by Alorica in June 2016. Before joining EGS in 2012, he spent 12 years as President of Aegis People Support Philippines, a start-up company that he helped grow to more than 13,000 employees.
Often credited as the “man behind the success of the call center and BPO industry” in the country, Mr. Borja is one of the founders and former chairman of the Information Technology and Business Process Association of the Philippines (IBPAP), formerly the Business Processing Association of the Philippines (BPA/P). His opinions and contributions are highly valued by government and industry officials in the formulation of legislations and policies that govern the country's Information and Communications Technology (ICT) and BPO industry.
Mr. Borja obtained his Bachelor of Science degree at the De La Salle University and Masters of Science in Economics units from the De La Salle Graduate School of Business and Economics.
Jay brings more than 30 years of expertise in the financial services and customer experience industry.
Prior to his role at Alorica, Jay served as President, North America Operations at Expert Global Solutions, Inc., where he played a pivotal role in building partnerships and developing creative solutions to drive client performance, operational efficiency and promote continuous improvement.
Jay was also Senior Vice President, Outsource Operations, for NCO Financial Systems, Inc. (an EGS company). In this capacity, he served as co-head for EGS’ Accounts Receivable Management business and was responsible for all First-Party and Third-Party Credit and Collections Operations in the U.S., Canada, the Caribbean, Panama and the Philippines.
During the late nineties and early two-thousands, Jay spent the formative years of his career working in credit lending and outsourced First-Party collections, which at that time was a nascent industry offering.
Jay holds a bachelor’s degree with distinctions in business and economics and a concentration in accounting, from Virginia Military Institute.
Jose kicked off his Alorica career in 2004 as an agent and he quickly moved up the ranks across various roles in Operations, Workforce Management and Training. Prior to becoming President of Latin America & The Caribbean, Jose was the Vice President of Operations and Chief of Staff for Latin America & The Caribbean. During his role as VP, Jose was instrumental in driving operational performance and strategic growth in sales and new geo site selection. He launched sites in Guatemala, Jamaica, Mexico, Colombia and developed future growth strategies across the region.
His deep knowledge about Alorica and the industry, in addition to his unwavering commitment to make lives better, positions us well to continue to grow, attract talented professionals and provide excellent service to our clients and customers across the region. Jose describes his time at Alorica as “life-changing both professionally and personally,” which is why he’s incredibly passionate about the opportunities for growth available at Alorica and helping others reach their potential, especially because of the economic impact this has on our LATAM communities.
With a background in Engineering, Jose has also worked in other industries, such as Construction, Logistics, Tourism and Sales, prior to his time at Alorica. Jose is based in Panama City, Panama where he lives with his wife and 3 children.
With more than 15 years of executive leadership experience in the international BPO industry, Matt Sims is President of Europe, the Middle East and Africa (EMEA) for Alorica. In this role, he is responsible for overseeing operations across the region as the company continues to grow in this market.
Prior to Alorica, Matt supported industry and BPO organizations with strategic decision-making, particularly around growth and customer experience transformation, as co-owner of a boutique consultancy practice. Matt also previously held leadership positions at Teleperformance for eight years, initially leading Sales and Marketing in the UK, Ireland and South Africa, before moving up to become CEO of the region, where he led a team of 9,000 in support of 70+ well-known international brands. Additionally, he has built a strong foundation of BPO and multiple sector knowledge over the years in senior level positions at Sykes and Sitel.
Matt graduated from the University of Plymouth with Honors in Business Administration.
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.