When it comes to your company’s success, you have every reason to be choosy.
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Companies have a lot at stake—reputationally and financially—if they fail to protect the public interest. Maximizing the value of user engagement requires building the trust and confidence of consumers.
Alorica’s moderators act as a barrier for your brand and user community, safeguarding against a broad range of content including harassment and hate speech, NSFW, violence, fraud, and data privacy violations.
Our tactical defense team includes 3,200+ content moderators across 8 countries and 19 sites, keeping up with language, contextual and current events, and political awareness.
We prevent abuse in online forums, user communities, and social channels, moderating text (posts, reviews), images (photos, memes), video/audio (videos, live streams) and more.
Our CM Recruitment Model predicts candidates’ likelihood to stay and perform well based on emotional quotient (EQ), resiliency, reading comprehension and attention to detail and advanced profiling and hiring results with less than 2% attrition and +98% throughput.
Alorica applies best practices to develop our industry-recognized CM program, including a global training model that ensures consistency and scalability of knowledge transfer in any region, a global wellness program led by a team of licensed therapists, and our Agent Assist chatbot that provides quick answers from the policy knowledgebase.
Star Performer in Everest Group’s PEAK Matrix® for Trust and Safety services
This recognition highlights our investments and focus on employee safety, well-being, and development supported by automation, AI, and analytics as well as our experience and geographical presence.
“Alorica is experienced in serving the trust and safety requirements of buyers from the social media and BFSI and FinTech industry and is familiar with the nuances of serving both large – and small-sized buyers,” said Abhijnan Dasgupta, Practice Director, Everest Group. “It has invested in enhancing its technological capabilities through both internal development and partnerships and has also expanded its geographical presence. These are some of the factors which have contributed to Alorica’s positioning as a Star Performer and a Major Contender on Everest Group’s Trust and Safety PEAK Matrix® 2023.”
Demonstrated ability to attract and retain the best content moderation teams—in one instance, we ramped over 2,000 content moderators in a matter of months, across three countries and 12 languages with <1% attrition for one of the world’s fastest-growing social media platforms.
We offer a specialized approach for hiring, training, staffing, coaching and overall employee wellness—including custom CM workspaces, licensed mental health resources and resiliency services.
Leveraging embedded experience across highly-sensitive Trust and Safety programs, our teams protect client online reputation and user communities by moderating multi-dimensional content including videos, audio, images, text, live streaming, digital advertising, and more.
We’ve been recognized by industry leaders like Gartner, Everest, and NelsonHall for our ability to execute.
Average attrition across our CM programs
Pieces of content moderated annually across videos, audio, images, text, live stream, etc.
Throughput across content moderation programs
Content moderators ramped across 3 countries and 15 languages in 6 months—with less than 2% attrition
In cost savings per month from launch and management of online community
SLAs missed for 1M Online Reputation & Content Management transactions per year
Minute initial response times for social media interactions
Find out how Alorica can help your company and your community stay safe with our superior content moderation skills.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.
