Keeping It Copacetic With Comprehensive Content Moderation Strategies
Our global team of ~6,000 Content Moderators helps prevent online abuse
We live in an age where everyone can have an online voice. And that’s generally a great thing—but sometimes, the messages, videos and images posted are malicious, manipulative, false or downright dangerous.
Sadly, troublemakers are relentless and abusive content is putting users and the brand experience at risk.
Brand and User Protection
Alorica’s moderators act as a barrier for your brand and user community, safeguarding against a broad range of content including harassment and hate speech, NSFW, violence, fraud, and data privacy violations.
Global Defense
Our tactical defense team includes 3,200+ content moderators across 8 countries and 19 sites, keeping up with language, contextual and current events, and political awareness.
Multi-Content Moderation
We prevent abuse in online forums, user communities, and social channels, moderating text (posts, reviews), images (photos, memes), video/audio (videos, live streams) and more.
All About Content Moderation
Some companies think that crowd-sourced or volunteer moderators can get the job done—we call that risky business. We know the exclusive role moderators play and work tirelessly to attract, select and onboard the best-fit candidates
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Best-Fit Moderators
Our CM Recruitment Model predicts candidates’ likelihood to stay and perform well based on emotional quotient (EQ), resiliency, reading comprehension and attention to detail and advanced profiling and hiring results with less than 2% attrition and +98% throughput.
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CM Best Practices
Alorica applies best practices to develop our industry-recognized CM program, including a global training model that ensures consistency and scalability of knowledge transfer in any region, a global wellness program led by a team of licensed therapists, and our Agent Assist chatbot that provides quick answers from the policy knowledgebase.
Recognized Industry Leader
Star Performer in Everest Group’s PEAK Matrix® for Trust and Safety services
This recognition highlights our investments and focus on employee safety, well-being, and development supported by automation, AI, and analytics as well as our experience and geographical presence.
“Alorica is experienced in serving the trust and safety requirements of buyers from the social media and BFSI and FinTech industry and is familiar with the nuances of serving both large – and small-sized buyers,” said Abhijnan Dasgupta, Practice Director, Everest Group. “It has invested in enhancing its technological capabilities through both internal development and partnerships and has also expanded its geographical presence. These are some of the factors which have contributed to Alorica’s positioning as a Star Performer and a Major Contender on Everest Group’s Trust and Safety PEAK Matrix® 2023.”
The Alorica Advantage
Speed-To-Scale
Demonstrated ability to attract and retain the best content moderation teams—in one instance, we ramped over 2,000 content moderators in a matter of months, across three countries and 12 languages with <1% attrition for one of the world’s fastest-growing social media platforms.
Customized Delivery Framework
We offer a specialized approach for hiring, training, staffing, coaching and overall employee wellness—including custom CM workspaces, licensed mental health resources and resiliency services.
Trust & Safety Expertise
Leveraging embedded experience across highly-sensitive Trust and Safety programs, our teams protect client online reputation and user communities by moderating multi-dimensional content including videos, audio, images, text, live streaming, digital advertising, and more.
Award-Winning Performance
We’ve been recognized by industry leaders like Gartner, Everest, and NelsonHall for our ability to execute.
Demonstrated ability to attract and retain the best content moderation teams—in one instance, we ramped over 2,000 content moderators in a matter of months, across three countries and 12 languages with <1% attrition for one of the world’s fastest-growing social media platforms.
We offer a specialized approach for hiring, training, staffing, coaching and overall employee wellness—including custom CM workspaces, licensed mental health resources and resiliency services.
Leveraging embedded experience across highly-sensitive Trust and Safety programs, our teams protect client online reputation and user communities by moderating multi-dimensional content including videos, audio, images, text, live streaming, digital advertising, and more.
We’ve been recognized by industry leaders like Gartner, Everest, and NelsonHall for our ability to execute.
Results You Can Measure
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