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Content Moderation

When it comes to online content, moderation matters—especially when it comes to protecting your community
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Keeping It Copacetic With Comprehensive Content Moderation Strategies

Our Content Moderators—central to our Digital Workbench™ solution—help prevent online abuse

We live in an age where everyone can have an online voice. And that’s generally a great thing—but sometimes, the messages, videos and images posted are malicious, manipulative, false or downright dangerous.

Sadly, troublemakers are relentless and abusive content is putting users and the brand experience at risk.

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Brand and User Protection

Alorica’s moderators act as a barrier for your brand and user community, safeguarding against a broad range of content including harassment and hate speech, NSFW, violence, fraud, and data privacy violations.

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Global Defense

Our tactical defense team includes 3,200+ content moderators across 8 countries and 19 sites, keeping up with language, contextual and current events, and political awareness.

 

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Multi-Content Moderation

We prevent abuse in online forums, user communities, and social channels, moderating text (posts, reviews), images (photos, memes), video/audio (videos, live streams) and more. 

All About Content Moderation

Some companies think that crowd-sourced or volunteer moderators can get the job done—we call that risky business. We know the exclusive role moderators play and work tirelessly to attract, select and onboard the best-fit candidates
  • Best-Fit Moderators

    Our CM Recruitment Model predicts candidates’ likelihood to stay and perform well based on emotional quotient (EQ), resiliency, reading comprehension and attention to detail and advanced profiling and hiring results with less than 2% attrition and +98% throughput.

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  • CM Best Practices

    Alorica applies best practices to develop our industry-recognized CM program, including a global training model that ensures consistency and scalability of knowledge transfer in any region, a global wellness program led by a team of licensed therapists, and our Agent Assist chatbot that provides quick answers from the policy knowledgebase.

The Alorica Advantage

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Speed-To-Scale

Demonstrated ability to attract and retain the best content moderation teams—in one instance, we ramped over 2,000 content moderators in a matter of months, across three countries and 12 languages with <1% attrition for one of the world’s fastest-growing social media platforms.

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Customized Delivery Framework

We offer a specialized approach for hiring, training, staffing, coaching and overall employee wellness—including custom CM workspaces, licensed mental health resources and resiliency services.

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Trust & Safety Expertise

Leveraging embedded experience across highly-sensitive Trust and Safety programs, our teams protect client online reputation and user communities by moderating multi-dimensional content including videos, audio, images, text, live streaming, digital advertising, and more.

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Award-Winning Performance

We’ve been recognized by industry leaders like Gartner and NelsonHall for our ability to execute.

Demonstrated ability to attract and retain the best content moderation teams—in one instance, we ramped over 2,000 content moderators in a matter of months, across three countries and 12 languages with <1% attrition for one of the world’s fastest-growing social media platforms.

We offer a specialized approach for hiring, training, staffing, coaching and overall employee wellness—including custom CM workspaces, licensed mental health resources and resiliency services.

Leveraging embedded experience across highly-sensitive Trust and Safety programs, our teams protect client online reputation and user communities by moderating multi-dimensional content including videos, audio, images, text, live streaming, digital advertising, and more.

We’ve been recognized by industry leaders like Gartner and NelsonHall for our ability to execute.

Results You Can Measure

2%

Average attrition across our CM programs

1 Billion

Pieces of content moderated annually across videos, audio, images, text, live stream, etc.

98%

Throughput across content moderation programs

1,500+

Content moderators ramped across 3 countries and 15 languages in 6 months—with less than 2% attrition

$1M+

In cost savings per month from launch and management of online community

Zero

SLAs missed for 1M Online Reputation & Content Management transactions per year

< 10

Minute initial response times for social media interactions

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Alorica Named a Leader for Content Moderation, Trust and Safety in NelsonHall’s 2021 Social Media CX Services NEAT Assessment
Alorica Named a Leader for Content Moderation, Trust and Safety in NelsonHall’s 2021 Social Media CX Services NEAT Assessment—explore why.
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Protect your customers from bad actors, scams, fraud, content abuse and account takeovers
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Ready to Get Started?

Find out how Alorica can help your company and your community stay safe with our superior content moderation skills.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.