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Content Moderation
Protect your brand and community with Alorica's world-class, scalable content moderation solutions
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What We Do

We moderate over 2B pieces of user-generated content annually, ensuring compliance, safety, and brand integrity across text, images, videos, and live streams
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The Alorica Difference 

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Global Reach, Local Impact

Moderating content in 35 countries across 20+ languages, delivering culturally relevant, context-driven moderation at scale

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Customized Delivery Framework

With 5,000+ moderators and a 120% fill rate, we exceed industry benchmarks for hiring and training, with customized workspaces, licensed mental health and resiliency services

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Unmatched Speed and Precision

Empowered by proprietary AI solutions, our moderators achieve full proficiency by week 3, drastically improving response times and protecting your brand faster and more efficiently than competitors

Keeping Communities Safe with Comprehensive Content Moderation Strategies

Safeguard your brand and provide a secure, engaging experience for customers by effectively managing user-generated content, enhancing content quality, and maintaining a positive online environment
Tailored solutions that effectively manage user-generated text, images, and video/audio, ensuring harmful content is removed quickly and community guidelines are upheld.
Removing harmful content, including harassment, hate speech, violence, illegal materials, NSFW content, fraud, and data privacy violations, protecting your platform and community.
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Tailored Approach – Proven Success

We optimize our content moderation solutions for each vertical, ensuring industry-specific compliance and user safety
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Technology

Clients benefit from policy enhancements that streamline moderation, including updated knowledge base documents, supplemental guides, and training improvements. Accelerate moderator proficiency, ensuring quicker, more accurate content decisions while strengthening platform compliance and trust.

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Travel & Hospitality

Comprehensive content moderation ensures reviews, listings, and user interactions meet local regulations. Travel websites can prevent abuse like harassment and hate speech in customer reviews and forums, while blocking illegal content and protecting data privacy. Our proactive approach fosters a safe, trusted environment, driving user engagement and strengthens brand reputation.

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Retail

Achieve enriched product listings that meet platform guidelines, boosting customer trust and satisfaction. Benefit from enhanced data quality, reliable geo-location information, and regularly updated images. With proactive audits and listing maintenance, you minimize customer complaints, maintain platform integrity, and protect your brand's reputation for delivering consistent, accurate information.

Results You Can Measure

2%

Average attrition across our CM programs

2.5B

Pieces of content moderated annually across videos, audio, images, text, live stream, etc.

98%

Throughput across content moderation programs 

1,500+

Content moderators ramped across 3 countries and 15 languages in 6 months with less than 2% attrition

$1M+

In cost savings per month from launch and management of online community

Zero

SLAs missed for 1M Online Reputation & Content Management transactions per year

<10 Minute

initial response times for social media interactions

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Discover how Alorica can help your company and community stay safe with our superior content moderation skills.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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