alorica

Please enter three or more characters.

Alorica Analytics
Delivering actionable insights that elevate performance, enhance the customer journey, and drive meaningful business outcomes
Connect with Us
Contact Banner

Get Actionable Insights with Alorica Analytics

We organize, analyze, and leverage cutting-edge analytics to deliver impactful insights that improve performance while enhancing the customer journey, helping clients make smarter, real-time decisions.
pixels image

2023 Gold Stevie® Winner 

Alorica was recognized for the Achievement in the Use of Data & Analytics in Customer Service

Gold Stevie Banner Graphic

 

 

Partner with Alorica and Achieve Results that Matter 

Alorica Analytics_Icon 1
Deep Industry Expertise 

We combine our award-winning approach with unmatched industry knowledge, delivering actionable insights that improve performance while enhancing the customer journey

Alorica Analytics_Icon 2
Real World Outcomes 

Our data solutions optimize business performance by improving operational KPIs, risk mitigation, and cost reduction, while enhancing every step of the customer journey

Alorica Analytics_Icon 3
Award-Winning Expertise 

We’ve been honored with awards and accolades for our analytics expertise (including the Gold Stevie Award for Achievement in Data & Analytics in Customer Service) 

AI-powered Analytics for Actionable Business Intelligence and Data-driven Transformation 

Harness the power of advanced analytics and AI to gain critical business and operational insights, empowering data-driven decisions that fuel CX success. 
CX Insights

Extract contextual intelligence, enabling trend and pattern detection, sentiment analysis, benchmarking, and predictive analytics.

Learn more >

 

Hybrid Automated QA

Combine automated interaction analytics with expert human review to evaluate quality, track behavioral trends, and deliver targeted coaching based on insights from 100% of customer interactions.

Learn more >

 

Customer Survey Analytics

Unlock insights from Voice of Customer surveys, leveraging statistical analysis, sentiment, and intent detection to understand behavior, preferences, and experiences.

Learn more >

 

person on touch pad with AI icon in the forefront
Ready to Get Started?
Ready to take your business to the next level? Discover the difference Alorica Analytics can make to your bottom line.
Connect With Us

Transformative Analytics Across Key Industries 

Unlocking operational efficiency, driving revenue growth, and enhancing customer journeys with data-driven insights 
woman looking at dual computer screens
Telecommunications

A telecom company had too many long, repeat calls. We analyzed their patterns and streamlined processes resulting in 38% shorter calls and happier customers.

Alorica Analytics_Industry 2
Healthcare 

A pharmacy was missing sales opportunities. We built models to target the right customers at the right time, generating $38M in new revenue and 44% more successful sales.

Alorica Analytics_Industry 3
Travel & Hospitality 

An airline was spending too much on customer service. We redesigned their approach and moved simple issues online, saving €1M annually and 7% more problems solved on first contact.

Results You Can Measure

18%

Average improvement to CSAT, NPS 

$1.2M

Average annual savings from process improvement initiative from Business Intelligence

64%

Average improvement to audit efficiency with automated QA 

$174K

Average annual savings from penalty reduction  

25%

Reduction in average call transfer

39%

Outlier (bottom performers) reduction

44%

Improvement in compliance scores

Related Content

Conversational Intelligence: Real-World Results That Transform...
Elevate your brand from “good” to “insanely great” with Alorica’s CX Data Analytics. Call us & turn your customer experience data into actionable insights.
Read More
Deliver Innovative CX at Scale based on Actionable Insights
Feedback tells you how you’re doing—but it doesn’t tell you how to respond. That’s where we come in.
Read More
two workers by table with laptop alongside digital globe with various icons representing digital customer experience advisory solutions
Transformation Advisory Services
Alorica’s customer experience consulting is more than just advice. Our digital transformation consulting powers CX for the world’s biggest brands.
Read More
Closing Banner Image
Ready to Get Started?

Ready to take your business to the next level? Discover the difference Alorica Analytics can make to your bottom line. 

Connect with Us

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

Contact