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Alorica Analytics
Delivering actionable insights that elevate performance, enhance the customer journey, and drive meaningful business outcomes
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Get Actionable Insights with Alorica Analytics

We organize, analyze, and leverage cutting-edge analytics to deliver impactful insights that improve performance while enhancing the customer journey, helping clients make smarter, real-time decisions.
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2023 Gold Stevie® Winner 

Alorica was recognized for the Achievement in the Use of Data & Analytics in Customer Service

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Partner with Alorica and Achieve Results that Matter 

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Deep Industry Expertise 

We combine our award-winning approach with unmatched industry knowledge, delivering actionable insights that improve performance while enhancing the customer journey

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Real World Outcomes 

Our data solutions optimize business performance by improving operational KPIs, risk mitigation, and cost reduction, while enhancing every step of the customer journey

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Award-Winning Expertise 

We’ve been honored with awards and accolades for our analytics expertise (including the Gold Stevie Award for Achievement in Data & Analytics in Customer Service) 

AI-powered Analytics for Actionable Business Intelligence and Data-driven Transformation 

Harness the power of advanced analytics and AI to gain critical business and operational insights, empowering data-driven decisions that fuel CX success. 
CX Insights

Extract contextual intelligence, enabling trend and pattern detection, sentiment analysis, benchmarking, and predictive analytics.

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Hybrid Automated QA

Combine automated interaction analytics with expert human review to evaluate quality, track behavioral trends, and deliver targeted coaching based on insights from 100% of customer interactions.

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Customer Survey Analytics

Unlock insights from Voice of Customer surveys, leveraging statistical analysis, sentiment, and intent detection to understand behavior, preferences, and experiences.

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Transformative Analytics Across Key Industries 

Unlocking operational efficiency, driving revenue growth, and enhancing customer journeys with data-driven insights 
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Telecommunications

A telecom company had too many long, repeat calls. We analyzed their patterns and streamlined processes resulting in 38% shorter calls and happier customers.

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Healthcare 

A pharmacy was missing sales opportunities. We built models to target the right customers at the right time, generating $38M in new revenue and 44% more successful sales.

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Travel & Hospitality 

An airline was spending too much on customer service. We redesigned their approach and moved simple issues online, saving €1M annually and 7% more problems solved on first contact.

Results You Can Measure

18%

Average improvement to CSAT, NPS 

$1.2M

Average annual savings from process improvement initiative from Business Intelligence

64%

Average improvement to audit efficiency with automated QA 

$174K

Average annual savings from penalty reduction  

25%

Reduction in average call transfer

39%

Outlier (bottom performers) reduction

44%

Improvement in compliance scores

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Ready to Get Started?

Ready to take your business to the next level? Discover the difference Alorica Analytics can make to your bottom line. 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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