alorica

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Financial Business Services
Unlock financial service efficiency backed by 25+ years of trusted expertise 
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What We Do

We empower financial operations with automation and analytics, driving streamlined processes, risk reduction, and customer-focused care for better outcomes

The Alorica Difference 

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Unmatched Global Expertise

With deep financial services experience across nine countries, we support over 50 leading lenders, banks, and fintech brands with tailored solutions.

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Industry-leading Innovation and Investment

Our commitment to future-proofing your business is supported by cutting-edge analytics, AI-driven insights, and a seasoned leadership team focused on delivering success

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Diversity and Executive Commitment

As the largest global minority owned BPO, we prioritize diversity, equity, and inclusion, and are dedicated to community impact and social responsibility.

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Results You Can Measure

80%

Retention rate of customers intending to cancel their credit card

18 pt.

NPS increase after data mining and process improvements

30%+

Reduction in AHT by automating account resolution processes  

$34M

Revenue growth through effective account resolution

78%

Cost savings vs. in-house back office  

$75B+

In active and backup loans under management  

28%

Improvement of accounts receivable aging 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.