The Alorica Difference
Significant AHT Reduction
With Alorica’s real-time guidance, we reduce AHT by up to 22%, so agents can efficiently resolve customer inquiries without sacrificing quality
Right-First-Time Accuracy
We ensure first-contact resolution with over 95% accuracy, using real-time error detection and proactive responses, minimizing escalations and repeat interactions
Increased Agent Productivity
We improve agent productivity by over 30% through automation and AI, so agents can manage more complex interactions independently and effectively
Measurable Satisfaction Gains
Better service quality drives NPS up 5% and improves eNPS within 90 days. Happier customers, more engaged agents.
Improve Agent Autonomy
AI-driven insights enables agents to handle 80% of tasks independently. Free up your team leads for coaching, not babysitting.
Driving Peak Efficiency Across Acquisition, Retention, Engagement, and Support
Leveraging NLP, Agent Assist provides real-time insights and automation, transforming agent queries into actionable insights, delivering clear responses instantly
Provides next-best actions and real-time alerts to guide agents through interactions, improving response accuracy and speed and keeps agents on script with real-time corrections for consistency and high-quality service.
Seamlessly automates tasks and accurately captures customer information, automatically logs key interaction details into conversation notes, all from the same interface.
Detects potential escalations early with guidance to manage them effectively, identifying errors in real time to facilitate first-call resolution.
Agent Assist for Every Industry
Purpose-built for industries where speed, accuracy, and compliance aren't negotiable
Retail
Handle peak season volume without hiring more people. AVA cuts handle time by 22% while guiding agents through orders, returns, and product questions, keeping customers happy when every second counts.
Healthcare
Stay compliant while moving fast. Give agents instant access to patient records, treatment plans, and insurance policies with real-time accuracy checks that reduce errors and regulatory risk.
Energy & Utilities
Navigate complex billing, service disruptions, and regulatory changes without escalations. AI guides agents through technical queries, cuts costs, and keeps customers from waiting on hold for tier-two support.
Results You Can Measure
Powering Peak Performance with Alorica Agent Assist
With Alorica’s Agent Assist, you can anticipate customers’ needs and empower your agents through real-time, next best actions. Read more.
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Meet AVA: Alorica's Virtual Assistant for Real-Time Business...
Get to know AVA, the Alorica Virtual Assistant. Discover how artificial intelligence and chatbots are revolutionizing the customer experience.
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Optimizing Customer Journeys Through Intelligent Automation
Integrate, unify, and transform processes for happier agents, clients and customers. Learn how with Alorica Intelligent Automation and R&CA strategies.
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Ready to Get Started?
See how AI-powered agent assist transforms your contact center performance.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.