alorica

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Digital Platforms
We offer tailored digital platforms that enhance CX and drive growth, from enterprise cloud applications to emerging tech 
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What We Do

Transformative Solutions with Cloud CX and Emerging Technologies   
Our digital platform deployments span the entire CX/EX continuum, leveraging AI to enhance every customer interaction and employee experience. 

Unmatched Strategic Execution 

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End-to-End Tailored Optimization 

From advisory services to implementation, we guide clients through every step, mapping customer journeys to post-deployment optimization 

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Tech-driven, Human-focused

We leverage enterprise cloud CX and emerging technologies with an expert human touch, offering managed services with deep technical and business expertise 

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Full-service Cloud Partner

We provide enterprise-grade cloud implementation with robust security, and agile delivery for faster client enablement, ensuring seamless execution and long-term success

AI and Cloud-Powered Solutions for Industry Transformation 

Harnessing AI, automation, and cloud-native technologies, we transform customer service, sales, and tech support across verticals, delivering intelligent, scalable experiences to elevate operational efficiency, boost customer satisfaction, and drive growth  
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Retail Customer Service  

To help a global retailer address increased inquiries during promotions, we harnessed a CCaaS solution that scaled instantly with seamless customer journeys across all channels, with conversational AI automating FAQ responses, driving 25% higher digital containment while enabling agents to focus on complex cases without compromising service levels

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Travel & Hospitality Revenue Generation  

To help a luxury hotel chain boost direct bookings during peak seasons, Alorica used Agent Assist to automate common queries and recommends personalized offers, increasing conversions by 15%; payment services ensured secure transactions across channels, boosting customer confidence 

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Banking and Financial Services Tech Support  

To ensure that a banking client could tackle high call volumes during mobile banking updates, Alorica’s CCaaS platform routed calls to tech experts while conversational AI deflected up to 40% of routine support requests, streamlining troubleshooting, reducing support costs and improving customer satisfaction 

To help a global retailer address increased inquiries during promotions, we harnessed a CCaaS solution that scaled instantly with seamless customer journeys across all channels, with conversational AI automating FAQ responses, driving 25% higher digital containment while enabling agents to focus on complex cases without compromising service levels

To help a luxury hotel chain boost direct bookings during peak seasons, Alorica used Agent Assist to automate common queries and recommends personalized offers, increasing conversions by 15%; payment services ensured secure transactions across channels, boosting customer confidence 

To ensure that a banking client could tackle high call volumes during mobile banking updates, Alorica’s CCaaS platform routed calls to tech experts while conversational AI deflected up to 40% of routine support requests, streamlining troubleshooting, reducing support costs and improving customer satisfaction 

Results You Can Measure

100%

Platform availability for a national media company via enhanced CCaaS connectivity and faster issue resolution 

12,000+

B2B customers connected through seamless digital and voice integration for a telecom provider

18%

Retention boost for a beauty brand using AI self-service across voice, chat, and email

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Ready to Get Started?

Want to move your CX into the future with AI-powered, cloud-driven solutions? Let’s power your digital transformation together. 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.