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CX Digital Transformation Replay

Transformative CX requires a perfect blend of technology and Operations that always keeps the customer front and center.

Recent advancements in technology have made delivering operationalized CX easier—but what does that mean for companies struggling to best serve their customers?

We discussed these issues at length in our recent Fireside Chat, Operationalizing CX Digital Transformation.

Our expert panelists Prashant Kandukuri, Alorica’s Vice President, Digital Solutions and Adam Bujak, CEO of, examined different ways companies can harness leading-edge technologies to create optimal customer journeys:

• AI and the future of work, and how to leverage technology to empower agents for optimized delivery at every touchpoint

• What’s inhibiting digital transformation, and what companies can do about it

• Harnessing Generative AI to meet and exceed customer expectations

• The essential synergy of people, process, and technology

Watch the replay below to learn key strategies for operationalizing your digital transformation in CX and then connect with us.


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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.