Latest from Alorica
Press Release
Alorica Named a Leader in Everest Group’s 2024 Customer Experience Management (CXM) PEAK Matrix® - Americas
Alorica Positioned as a Leader in the 2024 Everest Group Customer Experience Management Services PEAK Matrix® Americas Assessment for Third Consecutive Year
IRVINE, Calif., Sept. 17, 2024
—
Alorica...
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Press Release
Alorica and LoanPro Revolutionize CX for Financial Organizations and Portfolio Buyers
This first-to-market partnership between best-in-class providers will deliver an end-to-end platform to launch, manage, and service lending, leasing, and credit accounts with increased operational...
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News
AI May Not Steal Many Jobs After All. It May Just Make Workers More Efficient.
Excerpt from
Associated Press
. Authored by Paul Wiseman | Journalist
Imagine a customer-service center that speaks your language, no matter what it is.
Alorica, a company...
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News
Businesses embrace virtual assistants, but lack of strategy and employee buy-in hinder success
Reposted from CX Dive.
Authored by Rosalyn Page
The pandemic and ongoing digital transformation efforts have driven more businesses to adopt intelligent virtual...
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News
Alorica’s Evolution from Services to Digital-First Play
Reposted from
NelsonHall
. Authored by Ivan Kotzev | Analyst
In May, Alorica announced the appointment of Mike Clifton and Max Schwendner as Co-Chief Executive Officers. Prior,...
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Press Release
Alorica ReVoLT Wins 2024 Artificial Intelligence Breakthrough Award for Best AI-based Solution for Customer Service
Reputable International Awards Program Recognizes Alorica for Its First-of-its-Kind Real-Time Voice Language Translation Technology
IRVINE, Calif., June 26, 2024 –
Alorica Inc.
,...
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News
Scalable, Cost-Effective and Real-Time Multilingual CX: The Key to Elevating Travel Experiences
Reposted from
Hospitality Technology
.
Authored by: Jasmine Walia, Global Market Leader for Hospitality, Travel and Entertainment
Personalization goes beyond knowing a customer’s...
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Press Release
Alorica Celebrates 25 Years of Operational Excellence with Latest Award Win for Customer Service Employer of the Year
IRVINE, Calif., June 6, 2024
—
Alorica Inc.
, a global customer experience (CX) leader, celebrates 25 years
in business with its recent recognition as a Silver Stevie® award winner for...
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News
CX Outsourcing: The Trends, Benefits, & Providers
Nowadays, customer experience BPOs offer much more than additional customer service delivery. As core capabilities, they may provide customer and agent experience design, digital innovation,...
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