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Latest from Alorica

Press Release
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Alorica Celebrates 25 Years of Operational Excellence with Latest Award Win for Customer Service Employer of the Year
IRVINE, Calif., June 6, 2024 — Alorica Inc. , a global customer experience (CX) leader, celebrates 25 years in business with its recent recognition as a Silver Stevie® award winner for...
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CX Outsourcing: The Trends, Benefits, & Providers
Nowadays, customer experience BPOs offer much more than additional customer service delivery. As core capabilities, they may provide customer and agent experience design, digital innovation,...
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A New Era of Multilingual CX is Here
Reposted from AiThority Authored by Harry Folloder, Chief Digital Officer Communicating effectively with customers in their native language is more than a courtesy; it is an obligation for...
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Press Release
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Global CX Leader Continues Its Expansion Across Latin America with Latest Launch in Paraguay
Alorica, a global CX leader, expands into Paraguay with a new contact center in Ciudad del Este, bolstering its presence in Latin America. Learn about their tech-enhanced services and commitment...
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Press Release
Alorica Appoints Mike Clifton, Max Schwendner as Co-Chief Executive Officers
Alorica’s new co-CEOs, Clifton and Schwendner will lead the brand to the next level of CX innovation with tech-enabled customer experiences.
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Press Release
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Alorica Philippines Wins Bronze in 11th Asia-Pacific Stevie® Awards for Exemplary Diversity & Inclusion Efforts
Alorica Philippines is Bronze winner in 11th Asia-Pacific Stevie® Awards in the category of Innovative Achievement in Diversity & Inclusion.
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CRM in Gaming: Vertical Markets Spotlight
Gamers can be a tough bunch to serve, but their spending power is huge. PwC expects total global revenue to grow from $227 billion in 2023 to $312 billion by 2027. The bad news is that many...
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News
Blood Drive Held in Bluefield, West Virginia
Reposted from  WVVA .   Authored by Austin Harmon | Writer  BLUEFIELD, W.Va. (WVVA) - Alorica in Bluefield, West Virginia sponsored a blood drive with the Red Cross, Friday,...
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Alorica Launches AI-Powered Speech Translation CX Platform
Reposted from Forbes . Authored by Megan Poinski | Writer  Alorica, which uses technology to transform customer experience, has a new AI implementation hitting markets today: Real-time...
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.