AI Appreciation Day Quotes and Commentary from Industry Experts in 2025
For AI Appreciation Day 2025, the editors at Solutions Review have compiled a list of quotes, predictions, and commentary from leading experts across industries.
Written by: William Jepma
Reposted from SolutionsReview.com
As part of this year’s AI Appreciation Day, we called for the best and brightest minds in the enterprise technology market to share best practices, predictions, and personal anecdotes about the impact artificial intelligence has had on their careers, companies, and more. The experts featured represent some of the top influencers, consultants, and solution providers with experience across industries, and each projection has been vetted for relevance and ability to add business value.
Mike Clifton, Co-CEO at Alorica
“What fascinates me most about AI is how it’s completely changing how we think about the customer experience. In this industry, we used to define a process, map the customer journey, process-enable tasks, and then build a system to support them. Now, instead of building a linear path, we’re spotting patterns across thousands of past interactions to anticipate what a customer needs the moment they make contact. That kind of shift is profound, and it’s exciting not just to watch it happen, but to help lead the change. What makes this journey even more meaningful is how we’re leveraging AI to produce real improvements for our people, creating smarter outcomes for our clients and more empowered roles for our agents. As technology leaders, we must guide this transformation with thoughtfulness, always balancing value creation with risk management.”
Max Schwendner, Co-CEO at Alorica
“I’ve seen companies lose billions of dollars by treating AI as a quick fix rather than a thoughtful investment. The truth is, if AI is implemented haphazardly or without the right expertise, it can create more complexity than clarity. Our philosophy at Alorica is to approach AI with intention. What we’re designing is not just faster or more intuitive tech; it’s purpose-built to give brands a competitive advantage in customer experience. The potential is massive, but so is the responsibility. What fascinates me most is how, when deployed correctly, AI doesn’t just produce insights—it brings out the best in people. That balance between innovation and execution is where the real magic happens, and I have deep respect for what AI can unlock when it’s led with precision and the end goal top of mind.”