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Alorica Analytics
Delivering actionable insights that elevate performance, enhance the customer journey, and drive meaningful business outcomes 
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What We Do

Get Actionable Insights with Alorica Analytics 
We organize, analyze, and leverage cutting-edge analytics to deliver impactful insights that improve performance while enhancing the customer journey, helping clients make smarter, real-time decisions. 
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2023 Gold Stevie® Winner 

Alorica was recognized for the Achievement in the Use of Data & Analytics in Customer Service. Learn More >

Partner with Alorica and Achieve Results that Matter 

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Deep Industry Expertise 

We combine our award-winning approach with unmatched industry knowledge, delivering actionable insights that improve performance while enhancing the customer journey 

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Real World Outcomes 

Our data solutions optimize business performance by improving operational KPIs, risk mitigation, and cost reduction, while enhancing every step of the customer journey

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Award-Winning Expertise 

We’ve been honored with awards and accolades for our analytics expertise (including the Gold Stevie Award for Achievement in Data & Analytics in Customer Service) 

Transformative Analytics Across Key Industries 

Unlocking operational efficiency, driving revenue growth, and enhancing customer journeys with data-driven insights 
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Operational Analytics in Communications 

By analyzing top call drivers, AHT, and repeat calls, along with ensuring compliance statement and script adherence, we helped a client achieve significant operational improvements. Our efforts led to reductions in contact volume, enhanced productivity, and 38% reduction in AHT through data-driven verification process improvements, optimizing overall customer interactions and performance. 

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Sales and Growth Analytics in Healthcare 

We’ve helped healthcare organizations optimize sales script adherence, eliminate workflow inefficiencies, and reduce upsell/cross-sell friction. One pharmacy services provider saw $38M in revenue growth by merging predictive analytics with their outreach campaigns, leading to a 44% increase in sales conversions through advanced segmentation and propensity modeling. 

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Customer Journey Analytics in Travel & Hospitality 

We unlocked key CX behavioral insights and optimized the contact model for a leading airline, achieving a 15-20% cost reduction, and increased First Contact Resolution by 7% through upskilling and digital optimization, and reduced voice demand by 15-20%, saving €1M annually. Reconfiguring high-volume customer journeys addressed 33% of voice demand. 

Results You Can Measure

17.63%

Average improvement to CSAT, NPS 

$1.2M

Average annual savings from process improvement initiative from Business Intelligence

63.95%

Average improvement to audit efficiency with automated QA 

$174K

Average annual savings from penalty reduction  

25%

Reduction in average call transfer

39%

Outlier (bottom performers reduction) 

44%

Improvement in compliance scores

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Ready to take your business to the next level? Discover the difference Alorica Analytics can make to your bottom line. 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.