Latest from Alorica
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Interview Series – Harry Folloder, Chief Digital & Technology Officer at Alorica
Discover how Harry Folloder and Alorica IQ use AI, predictive insights, and human-first design to transform customer experience across industries.
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Emotionally Intelligent AI: Reputation Is Built One Interaction at a Time
From predictive personalization to frustration-aware AI, today’s leading brands are proving that loyalty is built on how customers feel—not how fast they’re served.
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Mike Clifton on Alorica’s Human-Centered AI: Augmenting Agents, Transforming CX
Alorica’s Co-CEO Mike Clifton discusses how AI + human synergy is driving measurable gains in CX, retention, and global support.
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Customer Experience BPOs: Trends, Predictions, & Providers
BPOs are evolving under AI’s rapid rise. Discover how leading CX providers are blending generative and agentic AI with human talent to deliver faster, more personalized, and emotionally intelligent...
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AI Appreciation Day Quotes and Commentary from Industry Experts in 2025
Discover how AI is transforming the enterprise landscape in this AI Appreciation Day feature. Industry leaders—including Alorica Co-CEOs Mike Clifton and Max Schwendner—share insights on using...
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The Future of Customer Support with Agentic AI
With an evolution from rules-based scripts to nested neural networks, technology is transforming customer voice support from a back-office function to a strategic business enabler.
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Tips to Improve Customer Service on Your E-commerce Site
Discover expert e-commerce customer service tips from Alorica’s Jadah Hawkins, Global Market Leader for Retail and e-Commerce, to boost loyalty, increase sales, and enhance your online brand...
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How AI-Powered CX Strategies Can Better Meet Guest Expectations
Discover how hotels and airlines are leveraging AI technologies like real-time language translation and conversational AI to elevate guest experiences.
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Social Re-Emerges as a Customer Service Channel
Discover how AI and automation are revolutionizing social media as a customer service channel. Learn about the rise in digital customer engagement, the impact of chatbots, and how businesses...
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