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Latest from Alorica

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Does CX Really Matter in the Metaverse?
Chief Marketing Officer Colson Hillier discusses the opportunities and challenges of re-defining traditional CX in this new medium.
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How Brands Are Using Chatbots Creatively to Connect With Audiences and Engage Them Effectively
Chief Information and Digital Officer Mike Clifton explains how chatbots improve service, lower cost and increase customer satisfaction, loyalty and spend.
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Life in Balance: Holistic Approaches to Corporate Wellness Initiatives
Learn from Chief Administrative Officer Colleen Beers why Alorica’s approach to workplace well-being is so unique–and successful.
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Building CX Resilience And Innovation
Leveraging digital and data to create consistency, flexibility and scalability.
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Greg Haller: Five Things You Need To Be A Highly Effective Leader During Uncertain & Turbulent Times
Check out CEO Greg Haller’s key actions for preparing for the unexpected and his experience leading his teams through turbulence.
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Advice on how to navigate today’s evolving workplace
Learn how to adapt and thrive in today’s workplace. Get sage advice from businesspeople of all ages, in various roles and industries.
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Alorica’s CX Partner Talkdesk Introduces Their New Retail Experience Cloud
Talkdesk Introduces first out-of-the-box customer service platform built to unify the retail customer journey: Retail Experience Cloud with Alorica.
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The Future of Work: How to Collaborate in a Hybrid Environment
Alorica’s Chief Information and Digital Officer Mike Clifton talks about investing in the right digital solutions to succeed together in a hybrid model.
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Running both IT and digital at Alorica
CIDO Clifton explains how he and his teams manage the IT core, enable GTM strategy, accelerate the digital roadmap, and use AI and ML to transform CX.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.