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Latest from Alorica

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CX Outsourcing: The Trends, Benefits, & Providers
Nowadays, customer experience BPOs offer much more than additional customer service delivery. As core capabilities, they may provide customer and agent experience design, digital innovation,...
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A New Era of Multilingual CX is Here
Reposted from AiThority Authored by Harry Folloder, Chief Digital Officer Communicating effectively with customers in their native language is more than a courtesy; it is an obligation for...
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CRM in Gaming: Vertical Markets Spotlight
Gamers can be a tough bunch to serve, but their spending power is huge. PwC expects total global revenue to grow from $227 billion in 2023 to $312 billion by 2027. The bad news is that many...
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Blood Drive Held in Bluefield, West Virginia
Reposted from  WVVA .   Authored by Austin Harmon | Writer  BLUEFIELD, W.Va. (WVVA) - Alorica in Bluefield, West Virginia sponsored a blood drive with the Red Cross, Friday,...
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Alorica Launches AI-Powered Speech Translation CX Platform
Reposted from Forbes . Authored by Megan Poinski | Writer  Alorica, which uses technology to transform customer experience, has a new AI implementation hitting markets today: Real-time...
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Harnessing Generative AI: The New Frontier for Fashion Retailers
As fashion brands look to stay competitive, generative AI emerges as a game-changing tool.
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CX Fails Of 2023 And Fixes For 2024
Turning around negative customer experiences (CX) is as important as creating positive interactions. Bad CX can lead to frustrated customers, a tarnished brand reputation, low customer loyalty...
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Online Retailers Turning to AI and Data Analytics to Stem High Tide of Returns
Explore options brands can offer with the help of emerging AI tech to ensure an easy-breezy return experience for customers.
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Holiday CX quality dips when the last mile is forgotten
Looming parties and gift-giving occasions make holiday deliveries sensitive, but open communications can ease consumers’ concerns.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.