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Latest from Alorica

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Harnessing Generative AI: The New Frontier for Fashion Retailers
As fashion brands look to stay competitive, generative AI emerges as a game-changing tool.
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CX Fails Of 2023 And Fixes For 2024
Turning around negative customer experiences (CX) is as important as creating positive interactions. Bad CX can lead to frustrated customers, a tarnished brand reputation, low customer loyalty...
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Online Retailers Turning to AI and Data Analytics to Stem High Tide of Returns
Explore options brands can offer with the help of emerging AI tech to ensure an easy-breezy return experience for customers.
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Holiday CX quality dips when the last mile is forgotten
Looming parties and gift-giving occasions make holiday deliveries sensitive, but open communications can ease consumers’ concerns.
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Pathway to Personalization – How to Customize the Traveler’s Journey with Your Brand
Attract and retain travelers through best practices in digital personalization.
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Trust And Safety For CX: Be Aware Of What To Beware
Instilling and maintaining a trustworthy, safe and engaging customer experience (CX) is key to brand loyalty, share of wallet, and lifetime value.
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Alorica and Aer Lingus Shine as Finalists in the ECCCSA 2023
Alorica and Aer Lingus are finalists in the ECCCSA 2023 for Best BPO Partnership, recognizing a resilient partnership that excels in CX and digital transformation
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CX Personalization: Why It's Important And How To Deliver It
Customers no longer tolerate irrelevant emails and advertisements. Instead, they expect brands to understand and anticipate their needs, then tailor their experiences to them. That's why personalization...
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Lead with Authenticity: How to Create a Work Culture Your Employees Call Truly Supportive
In an industry where helping others is at the core, authenticity and genuine support for employees have become absolute must-haves. As employers, we hold a significant responsibility for our...
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.