alorica

Please enter three or more characters.

Digital Trust & Safety
Supercharge content moderation by combining AI speed and human judgment to detect harmful content faster than ever before. 
Contact Us
Contact Banner

Safeguard Your Platform

Resolve nearly 85% of moderation cases without needing to engage a human agent, freeing them to focus on the complex decisions.

The Alorica Difference 

ALOR-25-217 Digital Trust and Safety webpage_Icon 1
A Team to Trust

Alorica’s Global Trust & Safety team is overseen by a dedicated, experienced VP, managing over 2.5B pieces of content that are processed annually.

ALOR-25-217 Digital Trust and Safety webpage_Icon 2
Industry Disruptors

We’re early advisers, building first-to-market disruptive solutions, investing in the VC ecosystem to get early access to the latest technologies. 

ALOR-25-217 Digital Trust and Safety webpage_Icon 3
Driven by Client Goals

Our full-service client-obsessed approach will help you achieve your goals through our 20+ years of expertise.

Human Judgement at AI Scale 

Scalable content moderation that never stops evolving
Enforces what you call out explicitly in your policies, allowing enforcement across the entire platform.
Detect spam, hate speech, violence, spam and more with customizable policies.
Determines whether to remove or approve content. Low confidence examples can be passed on for human review, training the AI.
Supports moderation of files, text and images with an unprecedented level of nuance and accuracy.
Escalates high-severity accounts for moderation review with full context, such as user activity, report history, behavioral insights, etc.
Learns implicitly from moderators how to manage reports within the moderation console.
Continuously adapts as moderators handle new types of issues or behaviors.
Automates high-confidence decisions and escalates low-confidence reports to human moderators.

Supercharge Moderation for Every Platform 

Moderation, policy enforcement, and fraud detection for every industry
ALOR-25-217 Digital Trust and Safety webpage_Verticals 1
Detects Retail Scams and Spam

Enforce your policies across your entire platform and ensures listings and reviews are from authentic profiles. Write, test, and deploy new policies in seconds; policy changes have immediate effect.

ALOR-25-217 Digital Trust and Safety webpage_Retail
Ensure Safe Communications

Determine removal or approval of communications and user-generated content to prevent fraud, with human experts handling disputes and sensitive compliance cases. Multilingual support transcends barriers across your platform in 30+ languages.

ALOR-25-217 Digital Trust and Safety webpage_Verticals 3
Customizable Cutting Edge Technology

Automate policy enforcement, utilizing multiple tags and categories to give detailed reasoning behind violations.

ALOR-25-217 Digital Trust and Safety webpage_Verticals 4
Supercharge Moderation

Auto-resolve 50-80% of reports, leaving the most important decisions to human experts.  High-confidence decisions are automated while low-confidence reports are escalated to human moderators.

ALOR-25-217 Digital Trust and Safety webpage_Technology
Real-Time Adaptation for Every Situation

AI Moderation automatically adapts as moderators handle new types of issues or behaviors. Each manual review from an agent improves the process with real-time learning capabilities.

ALOR-25-217 Digital Trust and Safety webpage_Verticals 6
Automating for an Efficient Workflow

Automate up to 85% of moderation tasks to swiftly identify and remove harmful content. Analyze QA metrics including appeal rate, decisions accuracy, speed and bias to train the best version of it for your platform.

Results You Can Measure

64%

More bad actors detected

<10 Seconds

Average AI moderation time

500x

Faster decision time

89%

Fewer mistakes

65%

Cost savings

Related Content

Alorica Redefines Digital Trust & Safety with AI-Driven,...
First-of-its-kind Digital Trust & Safety platform combats digital threats with intelligent automation and expert oversight—delivering faster, safer, scalable protection.
Read More
Trust & Safety Video 2 thumbnail
Trust & Safety
Protecting your customers and brand reputation from bad actors, fraud, content abuse, and account takeovers

Read More
ALOR-24-251 Repositioning Alorica IQ Webpage_Component #2
Alorica IQ
Alorica’s award-winning team of expert solutionists who create future-focused, customer-obsessed experiences that exceed business goals
Read More
Ready to Get Started?

Protect your platform with Digital Trust & Safety, powered by AI moderation and human expertise.

Let's Talk!

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

Contact