Customer Survey Analytics & AI-Powered CSAT Analysis

What We Do

Stop guessing what your customers think.

We ingest and analyze CSAT survey data to give you precise sentiment insights that strengthen loyalty and drive conversions.

The Alorica Difference

One Source of Truth

Plug into any survey platform you're using. We pull everything together so you're analyzing feedback, not hunting for it.

Trusted Technology

We partner with leading analytics providers to deliver insights that scale with your business, no matter how complex.

Beyond Star Ratings

We dig into what customers actually write, uncovering sentiment and intent that scores alone can't reveal.

How it Works

We turn raw survey data into a strategic north star for your business, while cutting analysis costs.

Smart Text Analysis

Extract key phrases and entities from messy, unstructured feedback. Turn chaos into clarity.

Global Sentiment Detection and Tracking

Read sentiment across languages. Spot trends and emotional patterns in feedback from customers worldwide in real-time, to catch problems early and adjust strategy quickly.

Automatic Categorization

Sort feedback into people, process, or technology issues. Know exactly where to focus improvement efforts.

Root Cause Analysis

Pinpoint why satisfaction drops happen. Skip the manual analysis and get straight to solutions.

Predictive Trends

Spot trends to know what customers want to happen next. Stay ahead instead of reacting.

Instant Summaries

Get AI-generated summaries of what matters most. Make faster decisions with less time reading.

Enterprise-Grade Security

Full PCI/PHI compliance keeps sensitive feedback locked down and customer trust intact.

Built for Your Industry

Customer experience insights tailored to how your business operates

Banking & Financial Services

Find out what's driving dissatisfaction before customers leave. AI surfaces patterns in feedback so you can fix problems proactively and rebuild trust.

Telecommunications

Stop chasing feedback across multiple systems. We connect responses to specific interactions, prioritize what matters, and help you fix the issues driving churn.

Travel & Hospitality

Link guest feedback to exact touchpoints in their journey. Identify what delights guests and what disappoints them, then act on insights that boost satisfaction and loyalty.

Results You Can Measure

12%

Drop in customer dissatisfaction after categorizing and addressing feedback triggers

35%

Negative comments traced to two fixable root causes: support availability and billing issues

43%

Improvement opportunity identified in agent interactions and company policies

Unexpected customer recommendations surfaced—insights you wouldn't find in standard reports

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Ready to Get Started?

Stop wondering what your customers think. Start knowing—and doing something about it.

Let's Talk!

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.