alorica

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Why Alorica?

We’re the digital CX partner of choice for innovative companies all over the world
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Our Brand, Our Promise

It’s simple, really. We make lives better in every interaction–for our clients, customers, colleagues, and communities.
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We’re Alorica—115,000+ strong and dedicated to creating insanely great experiences for customers everywhere. It’s our great privilege to represent the best brands in the world, and we embrace every day and every challenge with passion, performance, and possibilitiesTM.

Some see the sky as the limit. We see it as a stepping stone.

Passion

We put 110% into making lives better, even if it means doing things a little differently. We see every interaction as a chance to promote and protect your brand by relating to your customers…and we put our heart and soul into everything we do.

Performance

We’re committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement. The rest is history making and status quo breaking!

Possibilities

We’re excited for you to see the endless and infinite possibilities with the right partner. We’re all about breaking down barriers and imagining new ways to remove CX friction.

What Alorica Can Do for You

We help brands—of all sizes, styles & strategies—take their business to the next level
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30%

Of revenue from New Economy companies

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2021

Employer of the Year

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10 years

Our average client tenure

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250+ Clients

Across diverse industries

76%

Of client delivery is from multiple geos

An Insanely Great Culture Starts with Our People

There’s nothing we value more than our people and it’s our people who define Alorica’s culture

From employee recognitions and interactive contests to company-wide celebrations, we are committed to connecting with and empowering our teams so they can bring their best every day.

In fact, we’re so committed to our people that we won the 2021 Gold Stevie Award for Employer of the Year.

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Largest, Certified Minority-Owned BPO
We take our identity seriously. We’re not only certified, we’re also award-winning.
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Corporate Social Responsibility
Being insanely great starts with being exceptionally responsible. We live up to these mandates through 3 pillars that make up our CSR: Philanthropy, People and Planet.
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Making Lives Better with Alorica (MLBA)
Through our non-profit partner, Alorica employees have 100% of the decision-making power to choose how to raise money and to whom they distribute to through grants, donations and volunteering.
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Together for Inclusion, Diversity and Equity (TIDE)
As our global diversity, equity and inclusion program, TIDE encourages Aloricans around the world to celebrate our differences and unite through our commonalities.
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Strong Female and Minority Representation
61% of our total global workforce as female, and with 69% minority representation in the U.S., we stand strong for inclusivity, making us the best partner to align with your organization’s core values.

Let the Recognition Speak for Itself

You don’t want just any BPO vendor. You want an award-winning industry leader as your strategic partner

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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