Awards and Recognition | Customer Service BPO Leader

We Don’t Do It for The Kudos. But We’ll Take Them!

A Leader Yet Again

Alorica has been named a LEADER in the Gartner® 2022 Magic Quadrant™ for Customer Service BPO.

NelsonHall’s 2021 Social Media CX Services NEAT Assessment

Alorica was identified as a Leader in NelsonHall’s 2021 Social Media CX Services NEAT Assessment for Content Moderation, Trust and Safety.

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Gold Stevie Award for Employer of the Year

We won the 2021 Gold Stevie® Award for Great Employers! This award, which recognizes companies that are the best places to work, is the culmination of all our hard work to make Alorica an insanely great place to work.

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Silver Stevie® Award for Minority-Owned Business of the Year

As the largest minority-owned BPO provider in the world, Alorica is certified as a Minority Business Enterprise (MBE). Recognition by the Stevies affirms alignment with our clients’ goals to source from diverse & minority-owned companies.

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Silver Stevie® Award for Most Valuable Non-Profit Response

Chief Culture Officer Joyce Lee and non-profit partner Making Lives Better with Alorica were honored for leading MLBA’s efforts to provide pandemic relief through a culture of connection and empowerment, spanning grant donations, charity support and resource assistance

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Bronze Stevie® Award for Best Use of Technology in Customer Service

Alorica’s continuous, data-driven approach to enriching employee development help leading brands execute on innovative CX strategies that achieve optimal business outcomes.

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Top Place to Work

Alorica wins Top Place to Work for its DEI-focused culture, grassroots philanthropy and employee development opportunities.

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Alorica Wins Silver in 11th Annual Best in Biz Awards

Alorica won Silver for Best Place to Work by Best in Biz Awards for its award-winning learning and development programs, digital-first engagement tools and socially responsible initiatives.

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Diversity, Equity and Inclusion Communications Winner

Alorica was awarded for its Together for Inclusion, Diversity & Equity (TIDE) initiative, a cornerstone of the employee experience and blueprint for conversations on social issues that matter to the company’s global workforce.

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Comparably’s Best CEOs for Women

With 61% women in the company, we take it seriously that our leadership was recognized for celebrating, developing and promoting women.

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Comparably’s Best Company for Diversity and Best Company for Women

These lists were derived from 15 million ratings from anonymous employees across 70,000 companies. The two recognitions underscore Alorica’s DEI efforts through its global programs and Women’s Initiative.

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Comparably’s Best CEOs for Diversity

Based on the sentiment of employees of color who anonymously rated Alorica during a 12-month period (July 2020 – June 2021), this award recognizes the Company for driving positive culture change and encouraging diversity and inclusion across the organization.

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IAOP

For the eighth year in a row, Alorica secured a spot on IAOP’s 2021 Global Outsourcing 100, a list that recognizes the world’s best outsourcing service providers and advisers from across all industries, areas of specialization and sizes.

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Training & Dev. Solution of the Year, 2020

For the second time in three years, the CCW Excellence Awards presented Alorica with the Training & Development Solution of the Year award. Our approach was lauded for its ability to attract, onboard, develop and retain the best people in the industry.

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BPO of the Year

Alorica received the coveted “BPO of the Year” at the 2019 CCW Excellence Awards for its best-in-class capabilities in recruiting (chatbots), training (gamification, microlearning, culture), execution (rebadging, ramping) and performance (CSAT, NPS).

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2020 IAOP Impact Sourcing Champions

Alorica has been selected to be included in IAOP’s Impact Sourcing Champions Index in partnership with the Global Mentorship Initiative (GMI). The Index is IAOP’s inaugural list of companies that have distinguished themselves as trailblazers in Impact Sourcing.

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CRM Service Winner

Alorica nabbed the winning spot for “Best Contact Center Outsourcing” in the 2019 CRM Service Leaders Awards, for its overall “stellar performance,” earning a 4.2 score in company direction, a category-leading 4.0 score in customer satisfaction and another category-leading 3.8 score in cost.

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2018 AT&T

Alorica received the “2018 AT&T Supplier Award” for its high performance and excellent service to AT&T affiliates in 2017. Alorica was selected for its supplier diversity results, creative cost management solutions, teamwork, customer service, product/service performance and sustainability.

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2020 TSIA Rated Outstanding

Alorica has achieved North America TSIA Rated Outstanding Assisted Support certification for Pitney Bowes.

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Excellence in Customer Service:

The Business Intelligence Group Excellence in Customer Service Awards, which recognizes companies that deploy strategic customer service programs that achieve a 92 percent customer retention rate, honored Alorica with “Outsourcing Partner of the Year” and “Consultant of the Year” awards.

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Asia-Pacific Stevie

At the sixth annual Asia-Pacific Stevie Awards, Alorica was honored for its employee experience excellence, earning two “Gold” designations for its learning and development programs.

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2019 Stevies

Alorica was recognized at the 13th annual Stevie Awards for Sales & Customer Service with three honors for “Consulting Practice of the Year,” “Training Practice of the Year” and “Outsourcing Provider of the Year.”

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2019 Stevies

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Comparably

Compensation, culture and career monitoring website Comparably featured Alorica on two lists – “Best Company for Women” and “Best Places to Work (Los Angeles region)” in 2017.

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Comparably

Compensation, culture and career monitoring website Comparably featured Alorica on two lists – “Best Company for Women” and “Best Places to Work (Los Angeles region)” in 2017.

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Inc 5000

For the first time ever, Alorica earned a position – No. 1,684 – on the 37th annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies.

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Frost & Sullivan

Alorica awarded the “2015 North American Frost & Sullivan Award” for Competitive Strategy Innovation and Leadership in the midst of competitive intensity, customer volatility and economic uncertainty.

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HFS Research:

Analyst firm HFS Research, included Alorica in its Top 10 Front Office Customer Engagement Operations Services 2019 list, where we ranked No. 8 Overall and No. 3 for Ability to Execute (breadth and depth of services and services delivery).

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CCW Awards

At the 2018 CCW Excellence Awards, Alorica won “Best Training & Development Program,” recognizing our ability to build flexible coaching strategies and reward, distinguish and incentivize employees.

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dotCOMM

Recognizing the industry’s best web creativity and digital communications, Alorica grabbed three platinum dotCOMM awards in “Social Media Marketing,” “Digital Marketing & Communications Campaign” and “Brand Identity Campaign.”

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Telly Awards

The premier awards program honoring video and television across all screens, recognized Alorica with three wins in the following categories: “Campaign – Social: Branded Content,” “Series – Culture & Lifestyle: Social Video” and “General – Culture & Lifestyle: Social Video.”

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Everest Group

Management consulting and research firm, Everest Group, recognized Alorica as an “Industry Leader” in its 2020 PEAK Matrix for Customer Experience Management (CXM) report.

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Military Spouse

A partner of The Department of Defense’s Military Spouse Employment program since 2012, Alorica is committed to providing employment and leadership development opportunities for military veterans and their spouses.

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ISG

Global technology research and advisory firm placed Alorica in the “Leader” position, in its 2017 and 2018 Contact Center Customer Experience Services Quadrant Report, which evaluates providers serving the U.S. market.

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2018 Bronze Stevie

In 2019 and 2018, Alorica was awarded with a Bronze Stevie in the “Minority-Owned Business” category for the American Business Awards.

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"Alorica is a Leader on Everest Group's Customer Experience Management (CXM) in the Americas – PEAK Matrix® Assessment 2022 with a proven record of catering to the needs of clients in North America across multiple industries. It offers a strong proposition of right-shoring across onshore, nearshore, and offshore locations along with remote and GigCX delivery. This, along with its capabilities in CXM consulting, digital CX solutions, and talent management are its key strengths that enable it to become a strategic partner for its clients."

- Sharang Sharma, Practice Director, Everest Group

Let’s Get Started.

At Alorica, we’re on a never-ending mission to do one thing and one thing only: create insanely great customer experiences.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

Awards & Recognition

Industry awards are great. Analyst recognition is awesome. But high-fives from a client—that’s how we measure success.

We Don’t Do It for The Kudos. But We’ll Take Them!

A Leader Yet Again

NelsonHall’s 2021 Social Media CX Services NEAT Assessment

Gold Stevie Award for Employer of the Year

Silver Stevie® Award for Minority-Owned Business of the Year

Silver Stevie® Award for Most Valuable Non-Profit Response

Bronze Stevie® Award for Best Use of Technology in Customer Service

Top Place to Work

Alorica Wins Silver in 11th Annual Best in Biz Awards

Diversity, Equity and Inclusion Communications Winner

Comparably’s Best CEOs for Women

Comparably’s Best Company for Diversity and Best Company for Women

Comparably’s Best CEOs for Diversity

IAOP

Training & Dev. Solution of the Year, 2020

BPO of the Year

2020 IAOP Impact Sourcing Champions

CRM Service Winner

2018 AT&T

2020 TSIA Rated Outstanding

Excellence in Customer Service:

Asia-Pacific Stevie

2019 Stevies

2019 Stevies

Comparably

Comparably

Inc 5000

Frost & Sullivan

HFS Research:

CCW Awards

dotCOMM

Telly Awards

Everest Group

Military Spouse

ISG

2018 Bronze Stevie

At Alorica, we’re on a never-ending mission to do one thing and one thing only: create insanely great customer experiences.

Find Your Best Fit: How to Select a Winning Outsourcing Partner

Awards & Recognition

Industry awards are great. Analyst recognition is awesome. But high-fives from a client—that’s how we measure success.

We Don’t Do It for The Kudos. But We’ll Take Them!

A Leader Yet Again

NelsonHall’s 2021 Social Media CX Services NEAT Assessment

Gold Stevie Award for Employer of the Year

Silver Stevie® Award for Minority-Owned Business of the Year

Silver Stevie® Award for Most Valuable Non-Profit Response

Bronze Stevie® Award for Best Use of Technology in Customer Service

Top Place to Work

Alorica Wins Silver in 11th Annual Best in Biz Awards

Diversity, Equity and Inclusion Communications Winner

Comparably’s Best CEOs for Women

Comparably’s Best Company for Diversity and Best Company for Women

Comparably’s Best CEOs for Diversity

IAOP

Training & Dev. Solution of the Year, 2020

BPO of the Year

2020 IAOP Impact Sourcing Champions

CRM Service Winner

2018 AT&T

2020 TSIA Rated Outstanding

Excellence in Customer Service:

Asia-Pacific Stevie

2019 Stevies

2019 Stevies

Comparably

Comparably

Inc 5000

Frost & Sullivan

HFS Research:

CCW Awards

dotCOMM

Telly Awards

Everest Group

Military Spouse

ISG

2018 Bronze Stevie

At Alorica, we’re on a never-ending mission to do one thing and one thing only: create insanely great customer experiences.