Alorica Named CMP Research "Best of the Best for Employee Experience" at Largest CX Industry Event of the Year
Company recognized during CCW Excellence Awards for its leading employee experience strategy through technology, career growth, wellness and purpose-driven company culture
IRVINE, Calif., June 12, 2025 — Alorica Inc., a global leader in digitally-powered customer experiences (CX), has been recognized by Customer Management Practice (CMP) as the CMP Research Best of the Best for Employee Experience during the 2025 CCW Excellence Awards at Customer Contact Week (CCW) Las Vegas. This award honors organizations — both end users and vendors — that have demonstrated exceptional commitment to enhancing the employee experience in contact centers and customer service environments.
“This win is a direct reflection of the commitment and talent of our 100,000+ people around the world,” shared Mike Clifton, Co-CEO of Alorica. “We’ve built a tech-enabled, people-first model where creating easy access to resources our teams need and opportunities for real-time feedback and growth are top priorities. It’s something we strongly believe in at every level across regions, and it’s paying off in performance, retention and innovation.”
Highlights of Alorica’s award-winning employee experience strategy:
- Alorica Connect – A gamified, all-in-one platform that unifies communication, training, scheduling, recognition and feedback, delivering a seamless digital employee experience from day one.
- Ignite & Concierge – Integrated within Alorica Connect, these tools empower employees to submit real-time feedback and access 24/7 support across the employee lifecycle.
- Hypercare Insights & CARE Committees – Data-driven systems and employee-led groups that capture sentiment, identify friction points and execute tailored action plans to continuously improve satisfaction and performance.
- Wellness Program – Alorica provides modern, user-friendly tools for managing stress, improving confidence and navigating life challenges. The internal wellness program also includes weekly thematic activities, daily meditations, resiliency courses and access to licensed therapists for individual and group counseling.
- Career Advancement – Programs like Alorica Academy, Level Up, Quest Training and Rising Star prioritize internal mobility and professional development from internships to senior leadership roles.
- Making Lives Better with Alorica (MLBA) – With chapters across eight countries, this employee-run nonprofit enables teams to fundraise and award 100% of donations to their local communities. In 2024 alone, MLBA raised over $769,000, granting assistance to more than 1,000 individuals for needs ranging from housing and medical expenses to food and funeral costs—resulting in a 40% boost in retention at participating sites.
“An exceptional employee experience is earned. Through trust and a commitment to continuous improvement, we’ve seen significant results from putting our people first,” said Max Schwendner, Co-CEO of Alorica. “Record-high eNPS scores, double-digit drops in attrition, and a 30% growth in our global workforce are positive proof points that our teams are supported and feel empowered to be their best every day. When you prioritize the employee experience at scale, you create a ripple effect that not only transforms our business or our clients’, but the entire industry.”
“What impressed us most about Alorica was the depth and intentionality behind every aspect of their employee experience,” said Nicole Kyle, Managing Director and Co-founder of CMP Research. “They’ve built a culture that is both authentic and actionable—one that drives engagement, seamlessly integrates technology, inspires loyalty and sets a higher standard for the industry.”
This recognition is another addition to the growing list of accolades for Alorica, including seven technology awards earned by Alorica IQ in 2025 alone—a testament to the company’s leadership in AI-powered CX innovation. At the same time, Alorica continues to be recognized as a top employer worldwide, earning Great Place to Work® certifications this year in India, Jamaica, Uruguay, the Dominican Republic, and Paraguay, along with repeat honors in the Philippines, Guatemala, Colombia, Honduras, Mexico, and Panama. These milestones reflect Alorica’s dual commitment to advanced technology and a people-first culture, further reinforced by recognitions such as the 2024 Stevie® Award for Customer Service Employer of the Year and the 2024 Asia-Pacific Stevie® Award for Innovative Achievement in Diversity & Inclusion.
To learn more about Alorica’s award-winning employee experience model, visit alorica.com.
About Alorica
Alorica is a global leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit alorica.com.
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Sunny Yu