Business Process Redesign

What We Do

Use our 25+ years of CX know-how to transform your enterprise from end-to-end. Our expert consultants can help you address critical gaps, optimize resources, and drive incredible results for your business and customers.

The Alorica Difference

Data-Driven

Make sense of raw data to identify areas where your business can improve.

Efficiency Gains

Streamline operations with Six Sigma-validated methods.

CX Optimization

Boost satisfaction and loyalty with a customer-focused approach to process redesign.

Redefine How Business is Done

We identify areas to improve, then collaborate to get better outcomes, using the right tech in the right places for end-to-end transformation.

Process Redesign

Map every step of your process to eliminate bottlenecks and optimize performance.

Six Sigma Approach

Trust battle-tested methodologies that deliver near-perfection

Next-Gen Intelligence

Work with CX experts to rethink strategy from end to end, using the right technology to achieve the best results.

Man pointing at projector screen talking to a woman

Improvement in Every Industry

Our expertise works across every vertical, from BFSI to retail, so we help your business do more.

Retail

Personalize customer shopping journeys to improve conversion rates.

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Banking & Financial Services

Improve compliance without compromising service quality.

Travel & Hospitality

Align service delivery with loyalty programs to better reward customer loyalty.

Results You Can Measure

12%

increase in customer satisfaction scores

15-20%

reduction in cost-to-serve

38%

reduction in average handle time

increase in sales conversions

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Ready to Get Started?

Work with CX experts to develop processes that future-proof your brand.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.