IRVINE, Calif., July 22, 2025 — Alorica Inc., a digitally-powered global customer experience leader, achieved key milestones in the first half of 2025 including top-of-the-stack performance, most number of industry recognitions for tech and culture, record-setting client demand across all verticals, rapid international expansion and impactful AI innovation launches.

“Alorica is continuing to reach new heights, delivering strong results in the first two quarters by leveraging the right technology and empowering our skilled workforce,” shared Max Schwendner, Co-CEO of Alorica. “An overwhelming majority of our clients ranks us No. 1 and No. 2 for performance out of all their CX partners, and that success is translating into meaningful growth. From expanding our services to credit unions and bringing on another major airline, along with adding more lines of business from longtime clients, we’ve been winning across all regions and verticals.”

The positive trajectory is reflected in Alorica’s expansion across key global markets. Following the largest growth the company experienced in Latin America and the Caribbean late last year, Alorica is seeing the same traction for its operations in EMEA and India. In Cairo, Egypt, the company is ramping quickly to support multiple program launches in travel, retail, healthcare and technology. The site is expected to expand its workforce fivefold this year, making it Alorica’s fastest-growing location in the region. With a 5% attrition rate (half the local average) Cairo is delivering strong results for Fortune 500 brands. At the same time, India is delivering year-over-year growth of nearly 70%, having tripled in size since inception with multiple site extensions planned throughout the rest of the year, including another location in Bangalore. These developments reinforce Alorica’s commitment to investing in high-performing regions to meet client demand.

While its global expansion underpins client growth, Alorica's technology leadership accelerates it through Alorica IQ, the company's innovation engine, which continues to achieve strong gains across tech-enabled services, particularly within AI-powered customer engagement and analytics. CCaaS sales rose 64% year over year, and AI-driven interaction analytics implementations tripled as more clients integrated real-time insights into their operations. Clients utilizing the Alorica IQ suite of technology-powered solutions more than doubled performance improvement rates. This performance lift reflects both an integration into existing programs and new enterprise deployments, as clients increasingly seek to modernize CX through data intelligence and automation.

In 2025, the company launched next-generation versions of its flagship solutions—evoAI and Knowledge IQ—alongside two new offerings, all designed to provide faster, smarter, and more personalized customer experiences:

• evoAI – Conversational AI platform delivering emotionally intelligent, context-aware interactions in 120+ languages, with industry-leading sub-second response times (3x faster than comparable models) and natural voice quality.
• Digital Trust & Safety Model – A first-of-its-kind solution combining AI and human oversight to detect digital threats 500x faster and reduce decision-making errors by 89%, while maintaining expert human review for complex decisions.
• CX2GO^® – A turnkey CX solution for startups, SMBs, and fast-scaling brands needing agile, high-quality support.
• Knowledge IQ – Alorica’s fully managed proprietary Knowledge as a Service (KaaS) platform that drives real-time insights to reduce agent effort, increase accuracy, and enhance satisfaction across channels.

“We’re proud of the momentum we’ve built, and we’re not slowing down,” said Mike Clifton, Co-CEO of Alorica. “We’re continuing to develop intelligent systems that learn, adapt, and take action in real time to optimize support for our employees and customers. Our digital-first strategy remains at the center of our operations, while our talented people are the heart of our business. For the past three years, we’ve been showing an upward trend of 10% year-over-year growth in our employee satisfaction scores. In the second half of the year, we’re furthering our efforts to maintain a positive and productive work culture that enables our teams to deliver even faster and more intuitive solutions to give our clients a competitive edge.”

In the first half of 2025, Alorica earned eight technology awards, spotlighting the impact of its AI-powered solutions and reinforcing its leadership in CX innovation. evoAI, Alorica’s next-generation conversational AI platform, recently won a Gold Globee^® Disruptor Award and is now a five-time award winner. Alorica ReVoLT™ also continued its recognition streak, earning five awards of its own to date. Additional accolades include the We Love Tech Award for Customer Experience, the AI Excellence Award for Outstanding Organization from the Business Intelligence Group, AI Breakthrough Award for Conversational AI Innovation, CUSTOMER Product of the Year Award by TMC, a Bronze Globee^® for Most Innovative Company of the Year, and a Silver Stevie^® for Innovation in Customer Service.

Alorica was recognized for its strong workplace culture, earning the CMP Research Best of the Best for Employee Experience at the 2025 CCW Excellence Awards. The company also received Great Place to Work^® certifications in 11 countries— India, Jamaica, Uruguay, the Dominican Republic and Paraguay—along with repeat honors in the Philippines, Guatemala, Colombia, Honduras, Mexico and Panama.

Alorica’s impact beyond the workplace earned global recognition as well, with its employee-led nonprofit, Making Lives Better with Alorica (MLBA), recently being honored with a Silver 2025 International CSR Excellence Award. Celebrating its 10th anniversary this year, MLBA is expected to reach $10 million raised over its 10-year history—all invested back into local communities. Active in eight countries, the program provides critical grants and disaster relief for urgent needs, such as housing, medical care, food and funeral expenses—contributing to a 40% boost in employee retention at participating sites.

About Alorica 

Alorica is a global customer experience leader in designing and deploying tech-enabled, personalized CX solutions at scale. As a full-service, strategic partner and top CX company, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 26 years of proven CX experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com.

Media Contact: 

Sunny Yu

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