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About Alorica

Alorica Inc. is a leading customer service management provider that supports the entire customer lifecycle, from front-office customer interaction to back-office reverse logistics. We deliver fully integrated solutions such as customer interaction management, service logistics, depot and onsite repair services, in-home integration, as well as total eBusiness solutions. Through our global contact centers, depot repair and parts fulfillment facilities, Alorica can provide the best-in-class service management, technology, people and process to help you maximize your profits.

Depot Repair
Service Solutions
Contact Center Service Solutions

Alorica's contact center services offer an end-to-end solution for the entire customer service and support lifecycle. Our customer contact skills are demonstrated by our low abandonment rates, high first call resolution, short cycle times, quick response times, high closing rates and increased sales.
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Service Logistics

As the leading Worldwide Enterprise Service Management firm, Alorica is the first that integrates Service Logistics Management [SLM] into its business solutions. Our breakthrough logistics service management strategies drive superior levels of service value and performance.
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In-Home Integration

Alorica's in-home integration solution is managed and fully automated through Helix by Alorica®, which provides real-time, Web-delivered data analysis and field service visibility. Alorica’s installers are highly trained and certified to perform quality installations at the customer’s convenience.
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