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Alorica was founded in 1999 and has matured into a top provider of Business Process Outsourcing in Customer Contact services. The recent combination of Alorica, PRC, Ryla, and Incentica has yielded an outsourcing conglomerate, with over 34 locations, on 3 continents, and nearly 20,000 employees.
Today, Alorica has one of the largest US workforces of any customer contact outsourcer, and a global footprint that extends to India and the Philippines as well as Central America. Additionally, Alorica is one of the largest Minority Business Enterprises (MBE) in the Contact Center Industry and a leader in workforce and cultural diversity.
The New Alorica provides the capabilities to drive from reach to acquisition, conversion, retention, and loyalty. We now have a portfolio of services that covers all of our client's customer touch points beginning with Digital Strategy and Social Media Monitoring services, Direct Marketing and Sales within B2C and B2B channels, Customer Service, Fulfillment and Reverse Logistics, Customer Care, Technical Support, as well as Warranty and Repair services.
Now, Alorica's industry experience bridges a wide range of industries including: Telecommunications and Wireless, Internet Services, Satellite Services, Consumer Electronics and Technology, Media and Entertainment, Consumer Products and Retail, Energy and Utilities, Financial Services, Government, Healthcare, Insurance, as well as Travel and Tourism.
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