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Continuity

Prepare for the unexpected with a CX journey protected, by design, to give you peace of mind 
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The Results You Want

Provide your customers with the experience they want—the way they want—with the most well-protected digital platforms for highly complex and confidential customer data.

Protection, Resilience, Stability

Meet the moment with a solution that’s tailored to your needs, from customer concerns through regulatory/compliance requirements, to significantly improve CX, reduce overhead costs, boost consumer satisfaction, and safeguard your bottom line.

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Prepare for the unexpected and build resiliency into your CX strategy
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Give your customers peace of mind
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Mitigate risks with an always on, always ready partner

How We Do It

Protecting CX with resiliency by design
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Trust & Safety

Alorica has years of expertise creating environments where customers feel safe to interact and transact. With proven strategies that merge people, processes, and technology with fresh creative approaches, we shield your customers from complex risk scenarios.

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Alorica Anywhere

Alorica Anywhere, a 100% virtual WAH solution, offers an unmatched blend of people, processes and technology for optimal value, security and productivity.

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Workforce Optimization

Workforce Optimization from Alorica harnesses data-driven dynamics to position businesses with best-fit geographies.

Results You Can Measure

100%

Of geo-dispersed agents ready to roll via Alorica Anywhere with ample Gig Agents to augment your workforce

89%

Reduction in fraud losses for a computer technology company by implementing Alorica fraud solutions

$1.2M

Eliminated more than $10K/month in fraud losses with for a bank, achieving savings of over $1.2M annually

Leader

Named a Leader for Content Moderation, Trust and Safety by NelsonHall in 2021

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Defend your customers across the digital landscape with our Continuity solutions.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.