Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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With Alorica’s Agent Assist, you can anticipate customers’ needs and empower your agents through real-time, next best actions.
Global CX Provider Positioned Highest on Ability to Execute.
As consumers embrace digital and non-contact shopping options, cyberattacks, financial crimes, data breaches and identity thefts are omnipresent. Alorica’s dedicated experts are committed to protecting consumers worldwide from fraud
wherever, whenever it happens.
Technology solutions combined with proven investigative methods help stop fraudulent activities before they start, improving program performance and protecting customer data.
Alorica resolves over 4M fraud cases every year, protecting users from content abuse, bad actors, fraud, & account takeovers, shielding companies & customers from harm.
Our Trust & Safety teams identify malicious users and take action using actionable analytics and digital-first prevention services across multiple channels, including email, chat and text.
We approach fraud prevention as an extension of customer care, reducing fraud losses without negatively impacting the CX experience or your company’s CX goals.
We provide a full range of fraud protection, detection, research, and resolution services, including monitoring, verification, takeover detection and data breach support, disputes, and chargebacks and more.
With over 20 years of experience hiring people with specialized skill sets, we know how to recruit and retain the best-fit fraud specialists to best handle account deactivators, chargebacks, and frustrated customers.
Precision protocols, training and workflows analyze, investigate, and resolve fraud, with a fully-integrated process across Information Security and Compliance, plus Alorica’s Integrity Center to best address and manage misconduct, and cross-channel customer support.
We respond to every scenario with the right tool at the right time, including actionable analytics to drive insights on fraud trends and AI applications to detect scams and suspicious behavior.
Alorica harnesses our people-first culture and fresh, creative approach to make positive changes to existing Trust & Safety programs—with bold ideas that challenge in-house fraud prevention methods.
Alorica has been foundational when it comes to protecting clients and their customers from fraud, leveraging 20+ years of experience across highly-sensitive workflows and regulated industries.
Fraud services are unique from traditional care—we offer a specialized approach for hiring, training, and empowering the best fraud specialists to solve complex challenges.
Our dedicated fraud teams bring innovative solutions, advanced risk management skillsets tools and processes to safeguard our clients’ customers and brand reputations.
We have demonstrated ability to ramp high-performing fraud programs—in just six months, Alorica eliminated large client fraud losses equating to $1.2M savings annually.
Fraud cases resolved annually
Saved annually for banking client by eliminating large fraud losses
Reduction in fraud losses and $8M in annual savings for a technology company
To deploy hundreds of FTE to support major data breaches—even during holidays
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.