Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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AVA, Alorica’s Virtual AssistantTM, delivers speed, efficiency and accuracy—and gives your customers the ability to seamlessly connect with your brand 24/7
The ability to engage with any brand, any time, from any device and to resolve any number of issues is undeniably a game changer. But virtual assistants don’t just make a customer’s life easier; they deliver significant cost savings
to companies—providing critical business continuity services.
Using artificial intelligence and natural language processing technologies, AVA helps businesses elevate the customer experience across all digital channels.
This capable and conversational solution is what today’s customers expect, forward-thinking businesses need, and it’s what AVA delivers.
Built on a cloud-based platform, AVA is efficient at executing tasks—and then handing off customer interactions to an agent when needed.
From FAQs, order tracking and back-office information updates to complex campaigns and service journeys, AVA facilitates a smooth transition between live chat, chatbots and agent-assist modes.
AVA can adjust her behavior in real-time, reacting quickly and easily to market and operational policy changes.
AVA plays well with others; she can integrate with 3rd party applications and happily works alongside other bots.
We know the market, industry and your business. We recognize your challenges. And we are at-the-ready with strategic solutions that can be implemented quickly to improve outcomes.
We process 2 billion interactions each year—so we know which ones are best suited for automation.
A powerful combination of people, process and technology. Chatbots are only as intelligent as the people engineering them and with the support of our Alorica team we can flex between digital and non-digital solutions.
Digital isn’t a supplement—it’s the solution. At Alorica, digital drives our approach and moves your business forward improving your overall CX.
We’re not just a one-off bot provided. We’re your embedded strategic partner thinking about your overall CX and bringing the most robust offering that tech partners can’t.
Cost savings compared to traditional CX channels
The accuracy achieved (near-human-level)
Project client ROI in the first year of deployment
Increase customer conversion rate
Decrease in agent handling time
Increase in call deflection
Decrease in password reset calls
Resolution of customer chat bot conversations
Our team of experts is here to help you find the right solution for your needs—and as your needs grow, AVA will grow with you…every step of the way.
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.