Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Driving insanely great, brand loyal experiences through actionable insights
Interaction Analytics leverages customer interactions—including voice and text—to improve operational performance, gain better customer insights and drive loyalty.
Analyzing historical data and key metrics to identify recurring issues
Funneling feedback into actionable analytics to continually optimize process and product improvement
Delivers focused and quality support
Provides independent fraud management and compliance audit across all lines of business
Identify opportunities for customer self-service and customer experience optimization
Includes visualized analytics data that can be drilled down per line of business
Helps identify future topic staffing and training needs
Ensures prescriptive efficacy
With proven results focused on achieving your business outcomes.
We understand that data without intelligence and/or intelligence without action will not drive performance
With the expertise and customized tools to target, quantify and impact the areas of greatest opportunity.
We can provide insights and recommendations across your industry pulling from all market insights.
We bring a blend of people, processes and technology to the table, for a more efficient, comprehensive and expedited solution.
in just three months of implementation for a major digital media client
with simple process changes on handling excessive silence and observing proper hold procedures
to drive agent coaching for call handling improvements
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.