Please enter three or more characters.

Interaction Analytics

Driving insanely great, brand loyal experiences through actionable insights

Let's Talk
Contact Banner

Looking for clues, guided by analytics to solve complex challenges

Harnessing the power of your own data to drive permanent improvements

It’s like getting a peek under the hood and pulling out actionable intelligence that solves problems and identifies new opportunities—using your own customer data as a guide to transform your entire organization!

Interaction analytics help solve major challenges, including AHT (long calls, silence and hold time), repeat calls, transfers and issue resolution, sale conversions, verification and regulatory compliance, customer retention and more.

WhatWeSolve Icon1
Finding the right words
Detecting words and phrases that impact customer satisfaction
WhatWeSolve Icon1
Checking the history

Analyzing historical data and key metrics to identify recurring issues

WhatWeSolve Icon1
Reviewing the records
Examining conversations for trends, contact reasons and identifying gaps to drive better performance
WhatWeSolve Icon1
Delivering continuous quality improvement

Funneling feedback into actionable analytics to continually optimize process and product improvement

All About Alorica’s Interaction Analytics

Alorica’s Interaction Analytics approach leaves nothing unexamined
  • Quality Assurance Automation

    Delivers focused and quality support

  • Compliance & Fraud Detection

    Provides independent fraud management and compliance audit across all lines of business 

  • Customer Experience Alerts

    Identify opportunities for customer self-service and customer experience optimization 

Product dive image
  • Business Intelligence

    Includes visualized analytics data that can be drilled down per line of business 

  • Assess Staffing Requirement

    Helps identify future topic staffing and training needs 

  • Agent Behavior & Performance Tracking

    Ensures prescriptive efficacy

The Alorica Advantage

Alorica Analytics_Why Alorica_Icon 1
An experienced team

With proven results focused on achieving your business outcomes. 

Alorica Analytics_Why Alorica_Icon 2
Performance and ROI focused

We understand that data without intelligence and/or intelligence without action will not drive performance 

Alorica Analytics_Why Alorica_Icon 3
Analytics Experts

With the expertise and customized tools to target, quantify and impact the areas of greatest opportunity. 

Alorica Analytics_Why Alorica_Icon 4
Industry Benchmarking

We can provide insights and recommendations across your industry pulling from all market insights.

Alorica Analytics_Why Alorica_Icon 5
Not just another technology provider

We bring a blend of people, processes and technology to the table, for a more efficient, comprehensive and expedited solution. 

With proven results focused on achieving your business outcomes. 

We understand that data without intelligence and/or intelligence without action will not drive performance 

With the expertise and customized tools to target, quantify and impact the areas of greatest opportunity. 

We can provide insights and recommendations across your industry pulling from all market insights.

We bring a blend of people, processes and technology to the table, for a more efficient, comprehensive and expedited solution. 

Results You Can Measure

13.5% improved VOC score

in just three months of implementation for a major digital media client

Improved VOC Promoter percentage

with simple process changes on handling excessive silence and observing proper hold procedures

Weekly monitoring

to drive agent coaching for call handling improvements

Related Content

Alorica Analytics_Banner
Alorica Analytics
Insights to improve your CX and grow your business
Read More
Alorica Analytics_Banner
Alorica Analytics
Insights to improve your CX and grow your business
Read More
knowledge Management_Main Image
Knowledge Management
Better, more consistent, and effective CX, built on a rock-solid Knowledge foundation
Read More
Interaction Analytics Snowboarder Thumbnail Image
Interaction Analytics for Real-world Results
Learn how to drive insanely great CX with actionable insights using Alorica’s Customer Interaction Analytics. Optimize your digital CX with Alorica.
Read More
Contact Optimization_Banner
Contact Optimization
Continuously improve your CX touchpoints to drive the best possible customer outcomes
Read More
Closing Banner Image
Ready to Get Started?
If you’re ready to transform your CX, we’ve got our sleeves rolled up and we’re ready to rock. We’ll turn your agents into CX superstars—using your own data to guide us!
Let’s Talk

We use cookies to improve user experience, and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy. You can change your cookie settings at any time by managing them in browser settings.

Privacy Policy

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.