Whether you’re a new business or a household name, we can help strengthen your digital presence and streamline operations to increase your profits without sacrificing CX or scalability.
The Results You Want
Get the Most for Your Money
Maximize your ROI, improve performance, and deliver world-class experiences by removing friction and inefficiencies.
Maximize the ROI of your CX investments
Create fast, accurate, and seamless experiences
Harness advances in technology to create a frictionless customer journey
How We Do It
Do more with less
Alorica Automation Robotic & Cognitive Automation (R&CA) transforms CX through process reengineering and automation.
Alorica’s Content Optimization creates efficient CX by driving digital channels, optimizing assisted interactions, and expanding unassisted interactions.
Our expertise helps systematically understand opportunities for people, processes and implementation, targeting areas for improvement while attracting, onboarding, training and enabling agents in the first 90 days.
Results You Can Measure
Lower cost to serve using Alorica Automation for a consumer electronics company
Annual cost savings achieved by automating manual transactions for a logistics company
Increase in productivity using Robotic Process Automation for a reputation management company
Reduction in training time and 15% NPS lift for a ridesharing company