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Efficiency & Optimization

Remove friction to enhance your customer experience investments
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The Results You Want

Whether you’re a new business or a household name, we can help strengthen your digital presence and streamline operations to increase your profits without sacrificing CX or scalability.

Get the Most for Your Money

Maximize your ROI, improve performance, and deliver world-class experiences by removing friction and inefficiencies.

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Maximize the ROI of your CX investments
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Create fast, accurate, and seamless experiences
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Harness advances in technology to create a frictionless customer journey

How We Do It

Do more with less
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Alorica Automation

Alorica Automation Robotic & Cognitive Automation (R&CA) transforms CX through process reengineering and automation.

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Contact Optimization

Alorica’s Content Optimization creates efficient CX by driving digital channels, optimizing assisted interactions, and expanding unassisted interactions.

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Speed to Proficiency

Our expertise helps systematically understand opportunities for people, processes and implementation, targeting areas for improvement while attracting, onboarding, training and enabling agents in the first 90 days.

Results You Can Measure

83%

Lower cost to serve using Alorica Automation for a consumer electronics company

$500K

Annual cost savings achieved by automating manual transactions for a logistics company

85%

Increase in productivity using Robotic Process Automation for a reputation management company

70%

Reduction in training time and 15% NPS lift for a ridesharing company

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Meet your customers where they want, when they want.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.