alorica

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Loyalty & Engagement
Build loyalists out of your customers for the future of your business
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The Results You Want

Build advocates for your brand—from freemium offerings through to value/dependency offerings that customers rely on for their everyday lives.

Turn Buyers Into Believers

The right product brings in customers, and the best experience makes them want to stay and turn them into loyal brand evangelists.

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Extend your brand’s relevancy
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Become your customer’s brand of choice
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Build long-term customer relationships
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Increase average daily users

How We Do It

From your brand promise to insanely great CX, we help you maximize the Moments that MatterTM 
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Subscription Management

Handling customer subscriptions from initial sign-up through cancellation.

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Omnichannel Expertise

Our expertise creates individual customer touch points over a variety of channels that interconnect for a seamless CX experience.

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Tech Support

Our expertise spans clients across a wide range of industries. We support nearly every consumer electronic device, with tier 1-3 technical troubleshooting, diagnostics, analytics, and repair services.

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Customer Care

We provide care for hundreds of clients across all industries, including many Fortune 500 companies.

Results You Can Measure

8 out of 10

Customers planning to cancel memberships saved for a credit card company

20%

Reduction in product returns from a high-touch technical support program

30%

Reduction in Average Handle Time for a pre-pay program by identifying inefficiencies at an energy and utilities company

47%

Increase in subscriber saves from segmentation and propensity modeling for a telecom company

Related Content

Omnichannel Solution Advantages
Unify the Customer Experience with Omnichannel
Empower a frictionless customer journey with Omnichannel Solutions to deliver unified customer experiences across all channels and enhance brand loyalty.
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Lessons in Loyalty
79% of study respondents left a brand due to poor customer experience. Learn how customer experience management is critical to driving sales & retention.
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A Splash of Awesome Case Study
Alorica helped a top last-mile logistics technology platform scale up during a pivotal time. Read how we increased headcount by 1,200%!
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Subscription Management
Proactive subscription management solutions to empower your customers and safeguard recurring revenue
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Omnichannel
Consumer expectations have moved beyond simple voice support—today’s customer expects to engage with brands via web, messaging, mobile and social platforms.
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Key Performance Indicators for Customer Care: Are You...
Key Performance Indicators for Customer Care: Are You Measuring the Right Things? Download our CX Analytics infographic to learn more.
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Ready to Get Started?
Maximize the moments that matter to keep your customers happy and engaged with your brand.
Let’s Talk!

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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