Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Build advocates for your brand—from freemium offerings through to value/dependency offerings that customers rely on for their everyday lives.
Handling customer subscriptions from initial sign-up through cancellation.
Our expertise creates individual customer touch points over a variety of channels that interconnect for a seamless CX experience.
Our expertise spans clients across a wide range of industries. We support nearly every consumer electronic device, with tier 1-3 technical troubleshooting, diagnostics, analytics, and repair services.
We provide care for hundreds of clients across all industries, including many Fortune 500 companies.
Customers planning to cancel memberships saved for a credit card company
Reduction in product returns from a high-touch technical support program
Reduction in Average Handle Time for a pre-pay program by identifying inefficiencies at an energy and utilities company
Increase in subscriber saves from segmentation and propensity modeling for a telecom company
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.