Customer Experience & Contact Center Outsourced Services

What We Do

Designing and Deploying Customer Experiences at Scale

Alorica’s comprehensive portfolio of services solve real problems and deliver consistent results for our clients. We design and deliver customer experiences that elevate your brand and keep your customers coming back.

The Alorica Difference

Tech Tenacity

We never back down from a challenge to make CX easier, faster, smarter, and better

Customer-centric Approach

We design and deploy solutions that remove friction, reduce costs, and drive customer satisfaction

Outcome-driven Solutionists

Our team of leading digital architects strategize, design, and deploy future-focused plans to deliver client outcomes

Our Comprehensive Service Portfolio

From strategy to execution, we deliver digital-first, people-focused solutions that are tailored to your business

Customer Experience

Whether it’s care, tech support, or revenue generation—we bring the right people, processes, and technology to every customer interaction.

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Financial Business Services

Trusted by the top financial institutions, we streamline processes, reduce risk and deliver customer-focused care (loan/card servicing, account resolution) with expertise, integrity and consistency.

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Digital Trust & Safety

We protect your customers and brand reputation by preventing fraud, content abuse, and account takeovers. We have extensive experience working with companies in highly sensitive and regulated industries.

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Operations as a Service

We’ve taken our decades of experience and knowledge and turned it into specialized capabilities that can support your entire customer service operations, reducing complexity, centralizing knowledge, and driving efficiency. This includes analytics, workforce management, training and quality assurance.

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Results You Can Measure

83%

Lower cost to serve using Alorica Automation for a consumer electronics company

20%

Reduction in product returns from a high-touch technical support program

$1.2M

Eliminated over $10K/month in fraud losses for a leading financial client, achieving savings of over $1.2M annually

30%

Reduction in Average Handle Time for a pre-pay program from identifying inefficiencies for an energy and utilities company

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Let us show you how our digital-first, people-focused solutions can deliver real results.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.