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Otto is Alorica’s Discovery Bot—a robotic tool that quickly identifies tasks, activities, and processes best suited for automation. By performing automated time and motion studies, Otto identifies friction-prone processes and isolates
which ones are ideal for automation; the recommendations are subsequently scaled to improve enterprise-wide productivity.
Ability to pinpoint the right tasks, activities, and processes that are ideal for automation.
Using automation for automated discovery means accelerated development of automation as well as full, detailed visibility to drive continuous improvements.
Otto can see what humans may not have found on their own improving the efficiency, accuracy, and measurement of your CX delivery.
Quickly identify hidden regulatory breaches or compliance risks that can be improved with training.
Otto runs in the background on team members’ machines, recording their interactions as they complete tasks and leverage business applications.
A digital dashboard displays a visual map of each process (and its variants), which results in ROI-driven recommendations.
Data collected by Otto is compiled in a discovery database and prepared for analysis.
Our AI engine then crunches the data to create behavioral understanding of workflows, all the while, getting smarter and more effective.
The process is converted to an automated workflow (unattended, attended or hybrid).
Our expert business analysts validate the automation-readiness.
We know your systems, workflows and have experience with your technology—even the firewalls, and we know how to implement automation quickly and seamlessly.
Our Alorica Solutions team will build, validate, and deploy the automated processes to address findings.
We understand agent workflows and how to improve efficiencies like no one’s business (because it literally is OUR business).
We’re your digital CX partner to provide fast and accurate deployment—cloud-based without any system integrations required.
We rely on Otto not just to help our clients, but in identifying where we need to automate in our day-to-day business for payroll, back-office tasks, training, hiring, coaching, network management…and more.
Potential for reduction in handle time identified
Annual cost savings by automating manual transactions for a logistics company
Annual cost savings for a telecom company by using 150 robots to free up resources
to realize ROI after automating a process in 4-8 weeks
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.