alorica

Please enter three or more characters.

Automated Discovery

Otto the Discovery BotTM ushers in a new digital era of productivity with Automated Discovery
Let's Talk
Contact Banner

Why You Oughta Try Otto

Otto provides insights using objective and actionable data from team members’ computers to fully understand how agents are allocating their time and identify areas of redundancy, backlogs, and other bottlenecks

But why use a bot? Because with manual observation, it’s more time-consuming and difficult to eliminate bias.

As a Discovery Bot, Otto quickly sorts through millions of hidden data points including compliance risks, regulatory breaches, or inefficiencies providing the most comprehensive assessment of process efficiency.

WhatWeSolve Icon1
Otto Provides Insights

Ability to pinpoint the right tasks, activities, and processes that are ideal for automation.

WhatWeSolve Icon1
The Need for Speed

Using automation for automated discovery means accelerated development of automation as well as full, detailed visibility to drive continuous improvements.

WhatWeSolve Icon1
Improved Accuracy

Otto can see what humans may not have found on their own improving the efficiency, accuracy, and measurement of your CX delivery.

WhatWeSolve Icon1
Reducing Risk

Quickly identify hidden regulatory breaches or compliance risks that can be improved with training.

All About Automated Discovery

Otto combs through mountains of data to give you the actionable insights you need to clear out backlogs,bottlenecks, redundant processes, and more—ensuring your business runs smoothly, with greater efficiency & productivity than ever before
  • Records Activity

    Otto runs in the background on team members’ machines, recording their interactions as they complete tasks and leverage business applications.

  • Prepares Process Mapping & Recommendations

    A digital dashboard displays a visual map of each process (and its variants), which results in ROI-driven recommendations.

  • Translates Data

    Data collected by Otto is compiled in a discovery database and prepared for analysis.

Product dive image
  • Applies Algorithm & Machine Learning

    Our AI engine then crunches the data to create behavioral understanding of workflows, all the while, getting smarter and more effective.

  • At the Click of a Button

    The process is converted to an automated workflow (unattended, attended or hybrid).

  • Enables Process Selection

    Our expert business analysts validate the automation-readiness.

The Alorica Advantage

Automated Discovery_Computer arrows
Alorica Knows Your Technology

We know your systems, workflows and have experience with your technology—even the firewalls, and we know how to implement automation quickly and seamlessly.

automated image 4
We’ve Got Human Back-up

Our Alorica Solutions team will build, validate, and deploy the automated processes to address findings.

automated image 3
Efficiency Experts

We understand agent workflows and how to improve efficiencies like no one’s business (because it literally is OUR business).

automated image 2
Speed & Accuracy

We’re your digital CX partner to provide fast and accurate deployment—cloud-based without any system integrations required.

Automated Discovery-We Use Otto
We Use Otto Too

We rely on Otto not just to help our clients, but in identifying where we need to automate in our day-to-day business for payroll, back-office tasks, training, hiring, coaching, network management…and more.

We know your systems, workflows and have experience with your technology—even the firewalls, and we know how to implement automation quickly and seamlessly.

Our Alorica Solutions team will build, validate, and deploy the automated processes to address findings.

We understand agent workflows and how to improve efficiencies like no one’s business (because it literally is OUR business).

We’re your digital CX partner to provide fast and accurate deployment—cloud-based without any system integrations required.

We rely on Otto not just to help our clients, but in identifying where we need to automate in our day-to-day business for payroll, back-office tasks, training, hiring, coaching, network management…and more.

Results You Can Measure

30%

Potential for reduction in handle time identified

$500K

Annual cost savings by automating manual transactions for a logistics company

$18M

Annual cost savings for a telecom company by using 150 robots to free up resources

3 Months

to realize ROI after automating a process in 4-8 weeks

Related Content

Robotic Automation Thumbnail
Understanding Robotic Automation
Explore Robotic Desktop Automation (RDA) and Robotic Process Automation (RPA) and how it works.
Read More
An Intelligent Automation Case Study Thumbnail
Get Smart: An Intelligent Automation Case Study
Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) fuel a Digital Transformation for our clients.
Read More
playbook bg
Alorica Automation
Transforming the customer experience through automation and process re-engineering
Read More
playbook bg
Alorica Experiences Practice
Strategic partners for the life of your business
Read More
Alorica’s Automated Discovery Bot Thumbnail
Otto-mating Automation with Alorica’s Automated Discovery Bot!
Gain automation benefits—from your internal processes to your bottom line—in just two weeks! Learn how Otto, Alorica’s automated discovery bot can help.
Read More
Closing Banner Image
Ready to Get Started?
Find out how Otto can improve your processes and free up your team’s time to handle complex customer needs by automating the “small stuff”.
Let’s Talk

We use cookies to improve user experience, and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy. You can change your cookie settings at any time by managing them in browser settings.

Privacy Policy

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.