Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Protecting your bottom line doesn’t have to mean losing customers. With Alorica’s industry-leading Credit & Account Resolution services and epic digital CX expertise, balancing account resolution with customer retention is
Retention rate of customers intending to cancel their credit card
NPS® increase after data mining and process improvements
Reduction in AHT by automating account resolution processes
Revenue growth through effective account resolution
Cost savings vs. in-house back office
In active and backup loans under management
Improvement of accounts receivable aging
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.