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Financial Solutions

Where comprehensive financial services meets compassionate customer care
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We Provide Financial Solutions to Life-Proof Your Bottom Line 

With Alorica’s financial services expertise, you can grow your business, your brand and your bottom line with comprehensive solutions that have you covered, from payment processing and loan servicing through account resolution and fraud prevention.
Growth
Growth
Effectively increase your cash flow by resolving outstanding payments while minimizing future delinquencies.
Continuity
Continuity
Minimize your financial and customer loss risk with efficient account resolution and optimized CX. 
Efficiency & Optimization
Efficiency and Optimization
Proactively target customers for early intervention using predictive modeling, operations research, and advanced analytics.

Financial Solutions to Life-Proof Your Bottom Line

Alorica’s comprehensive solutions drive account resolution and prevent delinquencies while ensuring insanely great CX with optimized self-service payment options.
Balance customer care with Default Prevention, Deceased and Probate, Low Income Hardship services and more.
Access multiple servicing solutions with a full, end-to-end loan servicer for originators and purchasers of consumer assets.
Process payments effortlessly with a 24/7 secure, omnichannel, cloud-based payment and data protection solution.
Minimize losses, prevent chargebacks, and protect customer identities with cost-effective fraud investigation and prevention services.
Setting agents up for success from the first point of contact. With Alorica’s Agent Assist, you can anticipate customers’ needs and empower your agents through real-time, next best actions.
Alorica’s Knowledge platform creates an integrated knowledge library and continuous learning loop, empowering algorithms to answer complex, personalized questions with greater accuracy and expediency.
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Results You Can Measure

80%

Retention rate of customers intending to cancel their credit card

18 pt.

NPS® increase after data mining and process improvements 

30%+

Reduction in AHT by automating account resolution processes 

$34M

Revenue growth through effective account resolution

78%

Cost savings vs. in-house back office 

$25+ Billion

In active and backup loans under management 

28%

Improvement of accounts receivable aging  

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Alorica does it all—payment processing, account resolution, loan servicing, fraud prevention and more, without compromising customer retention or satisfaction.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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