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Alorica Automation

Transforming the customer experience through automation and process re-engineering
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Desired Outcomes… Delivered

Inconsistent agent delivery, expanding operational costs, too much time spent on simple, low value tasks? With Alorica’s automation expertise doing all the heavy lifting, there’s nothing standing between you and your organizational goals.
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Efficiency & Optimization
Remove friction to maximize your CX investments, performance, and ROI.
Continuity
Continuity
Prepare for the unexpected with a CX journey protected by design to give you peace of mind.
Growth
Growth
We specialize in rapid market expansion, empowering customer growth, and increasing profitability.

Intelligent Automation…the Alorica Way

With a five-star global reputation built on voice and back-office support, Alorica understands how to provide insanely great customer service and deliver on your business goals. And every service we provide is rooted in a deep understanding of your business.
A robotic tool that quickly identifies tasks, activities, and processes best suited for automation.
Alorica’s Knowledge platform creates an integrated knowledge library and continuous learning loop, empowering algorithms to answer complex, personalized questions with greater accuracy and expediency.
Setting agents up for success from the first point of contact. With Alorica’s Agent Assist, you can anticipate customers’ needs and empower your agents through real-time, next best actions.
AVA, the Alorica Virtual Assistant® delivers speed, efficiency, and accuracy—and gives your customers the ability to seamlessly connect with your brand 24/7.
Robotic automation processes and workflows with guided intelligence help agents meet—and exceed—customer expectations.
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Results You Can Measure

$500K

Annual cost savings by automating manual transactions

99%

Reduction in errors, for near-perfect process handling

30%+

Reduction in call handle times

147%

First-Year projected ROI for major consumer electronics manufacturer

83%

Lower cost to serve using Alorica automation

85.7%

Productivity increase using RPA, reducing handle times by six minutes

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Ready to Get Started?
Ready to take your digital CX to the next level and beyond? Talk to us today to learn how Alorica Automation can make your business even better.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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