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Content Management

Humans powering AI data and digital content
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Desired Outcomes… Delivered

The significant rise in digital content makes comprehensive content management needed more than ever—whether it’s creating safe online spaces, keeping reviews and other online content accurate, or amplifying positive brand experiences to thrive in the feedback economy.
Community
Community
We help create a community of ambassadors by giving them a safe place to interact and transact—with relevant and trustworthy content.
Continuity
Continuity
With the significant rise in e-content, we help ensure data integrity across digital platforms and protect customer and brand data through policy enforcement and risk containment.
Efficiency & Optimization
Efficiency & Optimization
We provide the people, processes, and technology to process large volumes of e-content and data quickly, accurately, and economically and give you peace of mind.
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Results You Can Measure

20%

Handle time improvement and 8% lift in accuracy by leveraging agent assist tool as a guide for content labeling

$1M+

Savings per month by offering customer resolutions in tech company’s online community

15%

Increased efficiency for identity verifications vs government inhouse teams

100

FTE ramped in 2 weeks for data validation, content enrichment and editing for European marketplace

85.7%

Increase in productivity using RPA, reducing content management handle times by six minutes for ORM platform

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Ready to Get Started?
When it comes to protecting companies and the customer journey, no one outpaces Alorica. Discover how our content management services deliver, so you can always rise to the occasion.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.