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Alorica Experiences Practice

Strategic partners for the life of your business
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Desired Outcomes… Delivered

Whether you’re new to market, have negative customer ratings, or expanding competition, shifting your focus to CX will help you deliver on your business objectives.
Actionable Insights
Actionable Insights
Gain deeper insights into your consumer and their journey to optimize your CX.
Loyalty & Engagement
Loyalty & Engagement
Harness data and insights to create long-term relationships and extend brand relevancy.
Efficiency & Optimization
Efficiency & Optimization
Apply predictive modeling and advanced analytics to maximize performance and your ROI.
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Results You Can Measure

15%

Lift in NPS® for a fast-growing new economy company rapidly scaling customer support

Millions

Of dollars saved for a consumer electronics manufacturer by optimizing their self-service support

13%

Reduction in AHT for a global banking company through applied training & coaching methods

10%

Minimum opportunity to reduce agent-assisted contacts per AEP’s assessment of contact center volume

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Ready to Get Started?
Ready to take your business to the next level? Discover what our powerful combo of analytics + technology + expertise can do for your bottom line.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.