Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Adopting a distinctively different approach to solving your biggest challenges, our experts put the customer’s needs front and center to drive consistently positive outcomes—protecting your customers and preserving your bottom
Strategic Advisory focused on the overall customer journey and touch points
Strategic Advisory focused on the employee/agent to help build loyalty and satisfaction
Strategic Advisory focused on your digital tools and services to help build Digital Maturity and Digital-First Solutions
Strategic Advisory focused on your Outsourcing Business to drive Cost and Experience Optimization
Lift in NPS® for a fast-growing new economy company rapidly scaling customer support
Of dollars saved for a consumer electronics manufacturer by optimizing their self-service support
Reduction in AHT for a global banking company through applied training & coaching methods
Minimum opportunity to reduce agent-assisted contacts per AEP’s assessment of contact center volume
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.