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Customer Experience Journey Mapping Fact Sheet


Getting great CX is a process. And it starts with a single step called customer experience journey mapping.

The journey mapping process examines where a company is—e.g., the current state—to design their ideal CX, providing visualizations of each touchpoint customers experience, including digital and traditional interactions. Alorica’s journey mapping process uses a voice-centered approach that always puts the voice of the customer front and center.

Download the fact sheet to learn how customer experience journey mapping transforms customer journeys into successful outcomes—boosting acquisition, retention and cost efficiency.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.