Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Organizing, analyzing, and presenting proactive trends and insights—combining structured and unstructured data into a single narrative—to help clients make smarter decisions in real-time.
Take your business to the next level with analytics that optimize performance and increase revenue.
Our specialized CX analytics team expertly gleans multi-dimensional data for actionable insights that enhances performance, improves the customer experience, increases revenues, and drives loyalty.
Alorica’s data scientists focus on data mining and predictive modeling to streamline processes and increase revenues, including:
Big data is central to our performance delivery—our team uses insights to onboard best-fit candidates, increase speed to proficiency and enhance performance.
Annual cost savings by automating manual transactions for a logistics company
Increase in subscriber saves from segmentation and “likelihood to reconnect” propensity modeling
Increase in First Contact Resolution
Drop in high-risk agent churn rate, with intervention actions for those predicted as most likely to leave
Decrease in customer cancellations
Additional annual revenue for the client from 30% increase in sales conversions by using predictive analytics
Increase in Voice of Customer score
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.