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Alorica Analytics

Insights to improve your CX and grow your business
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Desired Outcomes… Delivered

Feedback is great—especially when it’s coming from your customers—but without analytics, all you’ve got is a mountain of data you don’t know what to do with. Whether you’re new to market and need to understand your customer journey or just need a tune-up, Alorica’s got you covered.
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Actionable Insights
Gain deeper insights into your customer and their journey to optimize your CX.
Growth
Growth

Take your business to the next level with analytics that optimize performance and increase revenue.

Efficiency & Optimization
Efficiency & Optimization
Apply predictive modeling and advanced analytics to maximize performance and your ROI.
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Results You Can Measure

$500K

Annual cost savings by automating manual transactions for a logistics company

47%

Increase in subscriber saves from segmentation and “likelihood to reconnect” propensity modeling

10%

Increase in First Contact Resolution 

70%

Drop in high-risk agent churn rate, with intervention actions for those predicted as most likely to leave

32%

Decrease in customer cancellations

$38M

Additional annual revenue for the client from 30% increase in sales conversions by using predictive analytics

14%

Increase in Voice of Customer score

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Ready to Get Started?
Ready to take your business to the next level? Discover the difference Alorica Analytics can do for your bottom line.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.