Please enter three or more characters.

Alorica Analytics
Insights to improve your CX and grow your business
Let’s Talk!
Contact Banner

Desired Outcomes… Delivered

Feedback is great—especially when it’s coming from your customers—but without analytics, all you’ve got is a mountain of data you don’t know what to do with. Whether you’re new to market and need to understand your customer journey or just need a tune-up, Alorica’s got you covered.
Outcomes_Insights Icon
Actionable Insights
Gain deeper insights into your customer and their journey to optimize your CX.

Take your business to the next level with analytics that optimize performance and increase revenue.

Efficiency & Optimization
Efficiency & Optimization
Apply predictive modeling and advanced analytics to maximize performance and your ROI.
pixels image

Results You Can Measure


Annual cost savings by automating manual transactions for a logistics company


Increase in subscriber saves from segmentation and “likelihood to reconnect” propensity modeling


Increase in First Contact Resolution 


Drop in high-risk agent churn rate, with intervention actions for those predicted as most likely to leave


Decrease in customer cancellations


Additional annual revenue for the client from 30% increase in sales conversions by using predictive analytics


Increase in Voice of Customer score

Related Content

Alorica Analytics Data and CX Analytics Fact Sheet
Alorica Analytics: Real-world results that transform CX...
Elevate your brand from “good” to “insanely great” with Alorica’s CX Data Analytics. Call us & turn your customer experience data into actionable insights.
Read More
infographic_WhatSheSaid image
That's What She Said: Feedback tells you how you’re doing—but...
Feedback tells you how you’re doing—but it doesn’t tell you how to respond. Download our CX Management infographic to learn how to transform your business.
Read More
eBook Bleep Data Thumbnail
What the (Bleep) Should I Do With All This Data
Data can provide insights into processes to transform to elevate the customer experience. Stay ahead of rising expectations with transformation strategies.
Read More
Alorica Experiences practice
Alorica Experiences Practice
Strategic partners for the life of your business
Read More
Alorica IQ Analytics Case Study
Learn how Alorica’s digital transformation consulting services harnessed predictive analytics to help a leading global satellite provider improve conversions and customer saves. Download the...
Read More
Contact Optimization image
Contact Optimization
Continuously improve your CX touchpoints to drive the best possible customer outcomes
Read More
Closing Banner Image
Ready to Get Started?
Ready to take your business to the next level? Discover the difference Alorica Analytics can do for your bottom line.
Let’s Talk!

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.