Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Today’s customers want it all. And you do too!
Alorica’s got you covered so you can give your customers exactly what they want and how they want it—and ultimately influence their next buying decisions.
With self-service options and award-winning strategies to simplify the customer journey, our people, processes, and technologies boost your business and brand big time. Today’s customers want it all. And you do too!
Whether you’re focused on market expansion, digital optimization, or increasing engagement—our team will help turn your customers into brand evangelists by exceeding their expectations.
If you’re looking to grow your business, you’ve come to the right place. We specialize in rapid market expansion, empowering customer growth, and increasing profitability.
Increase in sales conversions for a telecom company
Of sales goals reached for an energy & utilities company
Additional revenue earned via outreach campaigns for a health & lifestyle company
Increase in subscription sales results with contact modeling, lead scoring, and outreach analytics
Build advocates for your brand—from freemium offerings through to value/dependency offerings that customers rely on for their everyday lives.
With Alorica, it’s easy to outpace the market and further monetize your customer base by delivering what customers expect—from your brand promise to insanely great CX, we help you maximize the moments that matter.
Customers planning to cancel memberships saved for a credit card company
Reduction in product returns from a high-touch technical support program
Reduction in Average Handle Time for a pre-pay program by identifying inefficiencies at an energy and utilities company
Increase in subscriber saves from segmentation and propensity modeling for a telecom company
There’s nothing more powerful than having a community of ambassadors to elevate your brand’s authenticity.
Community is key to brand building, especially if you’re trying to attract younger audiences. We can help you create that sense of community to enhance the customer journey, using a wide variety of resources to strengthen your brand personality—and optimize
customer engagement, all while keeping your customers safe.
Savings per month by offering customer resolutions in online communities
Countries moderating content in 17 languages from users around the globe
Increase in customer payments by adding Alorica Pay multichannel payment processing options for customers
Improvement in social media response times for an electronics company
Leverage actionable insights to enhance the employee and customer journey.
No matter what stage your business is at, we can help you better understand what your customers need—even as their needs change. From benchmarking to better segmentation and beyond, our data scientists and interaction analysts help drive lasting success, leveraging data-driven processes and technologies to delight and drive customer loyalty while improving operational efficiency and reducing costs.
Reduction in cost-to-fill prescriptions using customer segmentation strategies
Reduction in phone support for a major electronics company by improving customer self-service through journey mapping and analysis
Second drop in handle time and increase in productivity by four cases per hour for a ride-sharing company
Reduction in repeat callers following analysis and improvement in call drivers for a health & lifestyle company
Prepare for the unexpected with a CX journey protected, by design, to give you peace of mind.
With Alorica, you can meet the moment with a solution that’s tailored to meet your needs, from customer concerns through regulatory/compliance requirements, to significantly improve CX, reduce overhead costs, boost consumer satisfaction, and safeguard your bottom line.
Of geo-dispersed agents ready to roll via Alorica Anywhere with ample Gig Agents to augment your workforce
Reduction in fraud losses for a computer technology company by implementing Alorica fraud solutions
Eliminated more than $10K/month in fraud losses for a bank, achieving savings of over $1.2M annually
Named a Leader for Content Moderation, Trust and Safety by NelsonHall in 2021
Remove friction to maximize your CX investments.
Whether you’re a new business or a household name, we can help strengthen your digital presence and streamline operations to increase your profits without sacrificing CX or scalability.
Lower cost to serve using Alorica Automation for a consumer electronics company
Annual cost savings achieved by automating manual transactions for a logistics company
Increase in productivity using Robotic Process Automation for a reputation management company
Reduction in training time and 15% NPS lift for a ridesharing company
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.