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Outcomes

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Digital Escalator

We Know Where
You’re Coming From

Today’s customers want it all. And you do too!

Alorica’s got you covered so you can give your customers exactly what they want and how they want it—and ultimately influence their next buying decisions.

With self-service options and award-winning strategies to simplify the customer journey, our people, processes, and technologies boost your business and brand big time. Today’s customers want it all. And you do too!

Whether you’re focused on market expansion, digital optimization, or increasing engagement—our team will help turn your customers into brand evangelists by exceeding their expectations.

Growth

Growth

If you’re looking to grow your business, you’ve come to the right place. We specialize in rapid market expansion, empowering customer growth, and increasing profitability.

 

How We Do It

45%

Increase in sales conversions for a telecom company

140%

Of sales goals reached for an energy & utilities company

$38M

Additional revenue earned via outreach campaigns for a health & lifestyle company

25%

Increase in subscription sales results with contact modeling, lead scoring, and outreach analytics

 

How We Do It

Loyalty_&_Engagement

Loyalty & Engagement

Build advocates for your brand—from freemium offerings through to value/dependency offerings that customers rely on for their everyday lives.

With Alorica, it’s easy to outpace the market and further monetize your customer base by delivering what customers expect—from your brand promise to insanely great CX, we help you maximize the moments that matter.

8 out of 10

Customers planning to cancel memberships saved for a credit card company

20%

Reduction in product returns from a high-touch technical support program

30%

Reduction in Average Handle Time for a pre-pay program by identifying inefficiencies at an energy and utilities company

47%

Increase in subscriber saves from segmentation and propensity modeling for a telecom company

Outcomes community

Community

There’s nothing more powerful than having a community of ambassadors to elevate your brand’s authenticity.

Community is key to brand building, especially if you’re trying to attract younger audiences. We can help you create that sense of community to enhance the customer journey, using a wide variety of resources to strengthen your brand personality—and optimize customer engagement, all while keeping your customers safe.

 

How We Do It

$1M+

Savings per month by offering customer resolutions in online communities

35+

Countries moderating content in 17 languages from users around the globe

20%

Increase in customer payments by adding Alorica Pay multichannel payment processing options for customers

40%

Improvement in social media response times for an electronics company

 

How We Do It

Actionable_Insights

Actionable Insights

Leverage actionable insights to enhance the employee and customer journey.

No matter what stage your business is at, we can help you better understand what your customers need—even as their needs change. From benchmarking to better segmentation and beyond, our data scientists and interaction analysts help drive lasting success, leveraging data-driven processes and technologies to delight and drive customer loyalty while improving operational efficiency and reducing costs.

22%

Reduction in cost-to-fill prescriptions using customer segmentation strategies

15%

Reduction in phone support for a major electronics company by improving customer self-service through journey mapping and analysis

100

Second drop in handle time and increase in productivity by four cases per hour for a ride-sharing company

24%

Reduction in repeat callers following analysis and improvement in call drivers for a health & lifestyle company

Continuity

Continuity

Prepare for the unexpected with a CX journey protected, by design, to give you peace of mind.

With Alorica, you can meet the moment with a solution that’s tailored to meet your needs, from customer concerns through regulatory/compliance requirements, to significantly improve CX, reduce overhead costs, boost consumer satisfaction, and safeguard your bottom line.

 

How We Do It

100%

Of geo-dispersed agents ready to roll via Alorica Anywhere with ample Gig Agents to augment your workforce

89%

Reduction in fraud losses for a computer technology company by implementing Alorica fraud solutions

$1.2M

Eliminated more than $10K/month in fraud losses for a bank, achieving savings of over $1.2M annually

Leader

Named a Leader for Content Moderation, Trust and Safety by NelsonHall in 2021

 

How We Do It

Efficiency_&_Optimization

Efficiency & Optimization

Remove friction to maximize your CX investments.

Whether you’re a new business or a household name, we can help strengthen your digital presence and streamline operations to increase your profits without sacrificing CX or scalability.

83%

Lower cost to serve using Alorica Automation for a consumer electronics company

$500K

Annual cost savings achieved by automating manual transactions for a logistics company

85%

Increase in productivity using Robotic Process Automation for a reputation management company

70%

Reduction in training time and 15% NPS lift for a ridesharing company

Growth
Outcomes Growth

If you’re looking to grow your business, you’ve come to the right place. We specialize in rapid market expansion, empowering customer growth, and increasing profitability.

How We Do It

45%

Increase in sales conversions for a telecom company

140%

Of sales goals reached for an energy & utilities company

$38M

Additional revenue earned via outreach campaigns for a health & lifestyle company

25%

Increase in subscription sales results with contact modeling, lead scoring, and outreach analytics

Loyalty_&_Engagement
Outcomes Growth

Build advocates for your brand—from freemium offerings through to value/dependency offerings that customers rely on for their everyday lives.

With Alorica, it’s easy to outpace the market and further monetize your customer base by delivering what customers expect—from your brand promise to insanely great CX, we help you maximize the moments that matter.

How We Do It

8 out of 10

Customers planning to cancel memberships saved for a credit card company

20%

Reduction in product returns from a high-touch technical support program

30%

Reduction in Average Handle Time for a pre-pay program by identifying inefficiencies at an energy and utilities company

47%

Increase in subscriber saves from segmentation and propensity modeling for a telecom company

Outcomes community
Outcomes Growth

There’s nothing more powerful than having a community of ambassadors to elevate your brand’s authenticity.

Community is key to brand building, especially if you’re trying to attract younger audiences. We can help you create that sense of community to enhance the customer journey, using a wide variety of resources to strengthen your brand personality—and optimize customer engagement, all while keeping your customers safe.

How We Do It

$1M+

Savings per month by offering customer resolutions in online communities

35+

Countries moderating content in 17 languages from users around the globe

20%

Increase in customer payments by adding Alorica Pay multichannel payment processing options for customers

40%

Improvement in social media response times for an electronics company

Actionable_Insights
Outcomes Growth

Leverage actionable insights to enhance the employee and customer journey.

No matter what stage your business is at, we can help you better understand what your customers need—even as their needs change. From benchmarking to better segmentation and beyond, our data scientists and interaction analysts help drive lasting success, leveraging data-driven processes and technologies to delight and drive customer loyalty while improving operational efficiency and reducing costs.

How We Do It

22%

Reduction in cost-to-fill prescriptions using customer segmentation strategies

15%

Reduction in phone support for a major electronics company by improving customer self-service through journey mapping and analysis

100

Second drop in handle time and increase in productivity by four cases per hour for a ride-sharing company

24%

Reduction in repeat callers following analysis and improvement in call drivers for a health & lifestyle company

Continuity
Outcomes Growth

Prepare for the unexpected with a CX journey protected, by design, to give you peace of mind.

With Alorica, you can meet the moment with a solution that’s tailored to meet your needs, from customer concerns through regulatory/compliance requirements, to significantly improve CX, reduce overhead costs, boost consumer satisfaction, and safeguard your bottom line.

How We Do It

100%

Of geo-dispersed agents ready to roll via Alorica Anywhere with ample Gig Agents to augment your workforce

89%

Reduction in fraud losses for a computer technology company by implementing Alorica fraud solutions

$1.2M

Eliminated more than $10K/month in fraud losses for a bank, achieving savings of over $1.2M annually

Leader

Named a Leader for Content Moderation, Trust and Safety by NelsonHall in 2021

Efficiency_&_Optimization
Outcomes Growth

Remove friction to maximize your CX investments.

Whether you’re a new business or a household name, we can help strengthen your digital presence and streamline operations to increase your profits without sacrificing CX or scalability.

How We Do It

83%

Lower cost to serve using Alorica Automation for a consumer electronics company

$500K

Annual cost savings achieved by automating manual transactions for a logistics company

85%

Increase in productivity using Robotic Process Automation for a reputation management company

70%

Reduction in training time and 15% NPS lift for a ridesharing company

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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