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Omnichannel

Consumer expectations have moved beyond simple voice support—they expect to engage via web, messaging, mobile and social platforms
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Desired Outcomes… Delivered

Alorica’s Omnichannel solution isn’t only great for the customer, but can help you rapidly deploy new technology, talent and operational models while simultaneously reducing risk and improving efficiency.
Loyalty & Engagement
Loyalty & Engagement
Alorica’s omnichannel solution builds customer satisfaction, loyalty, and long-term value through scalable, cost-efficient and secure implementations.
Efficiency & Optimization
Efficiency & Optimization
Efficiently establish and scale the latest CX solutions through a single interface at a fraction of the cost of building standalone operations.
Continuity
Continuity
Merge award-winning operational execution and best-in-class workforces with a cloud-based, omnichannel platform.
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Results You Can Measure

10%

Increase in customer satisfaction rates for a leading multi-national media corporation

25%

Increase in customer use of self-service options, resulting in a 10% customer satisfaction rating increase for a large telecommunications provider

21%

Reduction in year-over-year contact minutes for a leading consumer electronics manufacturer

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Ready to Get Started?
Whether you want a turn-key solution, or you’re interested in combining existing protocols with our omnichannel platform—we’ve got you covered.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.